Muhammad Junaid

• Base on Network Engineer; I can tackle with any technical problem as I have profound knowledge of my field.
• Managed Consumer & Enterprises Customers Activities and WOs
• Wok on different technologies such as Nokia CPE, Huawei, ALUGPON, ALCL
• Handling customer request as Relocation & Upgrade packages and downgrade packages of technology services
• Using Tools CRM, HPSM, DU Verse, DU GIS, NC, SP, ESP tools IT Service Desk
• Coordinating with other departments through emails and escalating critical issues with relevant departments accordingly
• Deep knowledge of products, technical issues, and resolution in minimal times
• Proactively contacting each customer regarding their technical and supportive issues and take appointment to assign FE.
• Coordinates with FEs to manage workload.
• Following up on all new and existing customers that are facing issues.
• Expert on all Spectra Logic tools and systems
• Managed with submitting and closing activities and customer WO Provided detailed description of issues in activities system.
• Create help desk documentation with step-by-step instructions to Collogues.
• Resolve critical network problems Assisting Front Office team Provide high-speed data transmission services.
• Planning for upcoming tasks
• Provide status reports to management.
• Received IP Phones ceased and send to NOC to remove configuration and issue to Technicians.
• Provide status reports to management.
• I have all technical skills which help me to solve any problem.
• I know how to work in various situations.
• I can cope up with my companions.

Working as a Telecom Engineer in Du Emirates integrated Telecommunications PJSC payrolls on TATA CONSULTANCY SERVICES since 2019

• Assisting and supporting Project Manager in their daily duties
• Ensuring that relevant management information is captured and analyzed.
• Developing training and briefing material for staff
• Leading and organizing team.
• Designing network architecture and telecommunication protocols.
• Meeting with clients and engineers to define telecommunication requirements and technical specifications.
• Coordinating, leading, and managing projects from initiation through delivery.
• Coordinating project schedules, resources, equipment and information
• Help prepare budgets.
• Monitor project progress and handle any issues that arise.
• Use tools to monitor working hours, plans and expenditures.
• Ensure standards and requirements are met through conducting quality assurance tests