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Mridula Raghupathi, Office Administrator

Mridula Raghupathi

Office Administrator·ZADCO

United Arab Emirates

Bachelor's degree, Human Resources and Public Relations

Work experience

Total years of experience: 15 years, 1 months

Office Administrator

September 2014 - Present

ZADCO

Abu Dhabi, United Arab Emirates

September 2014 - Present

1) Providing direct administrative support to the Senior Manager, Vice President and Senior Vice Presidents in the drilling department.
2) Managing the calendar and travel arrangements for the Senior Managers and other departmental managers.
3) Extensive usage of Oracle HRMS (as an end user) for all online submissions of mission orders, leave requests, short service missions, medical and educational assistance reimbursements etc.
4) Attending to telephone calls and proactively handling routine matters and requests.
5) Maintaining records of Employee Attendance, Performance Appraisals and Probation reports for the team.
6) Follow-up and co-ordination of all internal and external correspondences received.
Company industry:
Oil & Gas
Job role:
Secretarial

Technical Coordinator

November 2016 - September 2017

Al Dhafra Petroleum Operations Co Ltd

Abu Dhabi, United Arab Emirates

November 2016 - September 2017

1)Providing direct administrative/ technical support to Senior Vice President- Support Services and the Vice President- IT/ Commercial/ Administration.
2) Managing the calendar and travel arrangements for the Senior Vice President- Support Services and other departmental managers.
3) Attending to telephone calls and proactively handling routine matters and requests.
4) Maintaining records of Employee Attendance, Performance Appraisals and Probation reports for the company.
5) Follow-up and co-ordination of all internal and external correspondences received.
6) Selected by the SVP-SS to be part of a taskforce to improve employee engagement within the company.
Involved with all areas of securing contracts from requesting for tenders following ADNOC Guidelines to maintaining of technical/ contractual documents.
Company industry:
Oil & Gas
Job role:
Administration

HR Coordinator

February 2013 - August 2014

National Transport Company

Abu Dhabi, United Arab Emirates

February 2013 - August 2014

1) Acts as the first point of contact for all HR related queries.
2) Handles all HR related documents and records.
3) Assists the HR officer during recruitment procedures.
4) Maintenance of HR files.
5) Arranges interview schedules and maintained contact with prospective candidates.
6) Creates and maintains a liaison with external recruitment agencies.
7) Administers employee letter requests, including, but not limited to, bank letters, NOC’s, leave and embassy letters.
8) Inputs the final version of the payroll into the HR Software (BEAMS and MIKRO ERPS) every month.
9) Receives and processes leaves and annual ticket requests and ensures appropriate absence forms and medical certificates are submitted.
10) Consolidates monthly reporting including headcount, new recruits, terminations, overtimes and absenteeism. Processes the overtime payments of all employees.
11) Follows- up on complaints received from clients against drivers, investigating each case and ensuring proper disciplinary action is taken.
12) Responsible for travel and other related arrangements of resigned/terminated employees
13) Responsible for preparing Final Settlements in accordance with labor laws.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Human Resources and Recruitment

Technical Assistant HR/Document Controller

August 2012 - December 2012

HLG

United Arab Emirates

August 2012 - December 2012

1) Responsible for editing technical documents, letters and memo’s before distributing it to the concerned people.
2) Validating the information contained in the documents and ensuring all supporting documents are approved by the appropriate departmental heads.
3) Distributing controlled documents (drawings, calculations) to the concerned departments
4) Maintain electronic records of all the documents / letters that have been actioned for easy access by engineers.
5) Extensive use of email/fax for all transmissions.
Company industry:
General Engineering Consultancy
Job role:
Administration

Customer service

January 2012 - December 2012

World Ophthalmology Convention

United Arab Emirates

January 2012 - December 2012

World Ophthalmology Convention (WOC 2012) @ ADNEC, Abu Dhabi- UAE
(through VIBES Commercial Brokers)
Customer service
14/02/12-20/02/12
❖ Pre-registration/checking /ushering delegates for the convention.
❖ Resolving delegate problems including name changes, new tags.
❖ Packing and distributing welcome kits for the delegates
Job role:
Customer Service and Call Center

Marketing assistant

July 2012 - July 2012

M&C Saatchi, Two Four Fifty Four

United Arab Emirates

July 2012 - July 2012

M&C Saatchi, Two Four Fifty Four, Abu Dhabi- UAE
Marketing assistant
23/07/2012-31/07/2012
❖ Researching information for their marketing campaigns.
❖ Worked on the launch of the Washington Route by Etihad and other projects such as the marketing of Sky Arabia in the UAE.
Job role:
Marketing and PR

Business Development Executive/ PR

October 2011 - December 2011

The Shed Studios

Australia

October 2011 - December 2011

1) Using various tools of social media eg. Facebook, Twitter to create a buzz about the agency and eliciting business deals; Coordinating and scheduling with models, stylists and make-up artists to organise photo shoots for various clients.
2) Representing the agency at different events eg. Swan Festival of Lights, Perth Fashion Week to name a few.
3) Building a positive relationship between the photographer and the models, make- up artists and stylists to ensure smooth co-ordination of shoots and events.
Company industry:
Photography
Job role:
Marketing and PR

Canningvale, Perth - WA (internship)

September 2011 - September 2011

Nifnex - The Smart Link

Australia

September 2011 - September 2011

Nifnex - The Smart Link, Canningvale, Perth - WA (internship)
SME HR Executive
01/09/11- 30/09/11
❖ Building a database of small businesses both North and South of the river (in Perth) including a pre-set questionnaire to interview each industry.
❖ Daily follow-up/coordination with the manager
❖ Editing articles in the Nifnex Review.
Company industry:
Advertising
Job role:
Marketing and PR

Telemarketing Executive

April 2011 - June 2011

Kyocera Mita

April 2011 - June 2011

Kyocera Mita, Glendalough, Perth - WA
Telemarketing Executive
14/04/11- 24/06/11
❖ Making outbound sales calls to various government departments with updates on Kyocera CUA and promoting their new range of products. Generated 2 major sales for the company during my tenure.
❖ Follow-up with existing customers promoting Kyocera new products and eliciting new orders
❖ Database management
❖ Reported directly to the Business Development Manager
Company industry:
IT Services
Job role:
Marketing and PR

Sales Consultant

March 2010 - April 2010

OPTUS- Gigaforce

March 2010 - April 2010

OPTUS- Gigaforce, Stirling, Perth - WA
Sales Consultant
29/03/10 - 20/04/10
❖ In-store sales of internet and phone plans
❖ Acquired extensive knowledge of employer's / competitor's products and a good understanding of market conditions
❖ Assessed customers' needs and demonstrated products and services for Optus
❖ Arranged for delivery, installation of equipment and the provision of services
❖ Reported to Sales Manager on overall sales
❖ Reported daily to the Team Leader regarding direct sales with suggestions on marketability of the products
Job role:
Sales

Education

Edith Cowan University

September 2011

September 2011

Bachelor's degree, Human Resources and Public Relations

Australia

GPA (percentage): 70%

GPA (percentage): 70%

02.2009 – 09.2011: EDITH COWAN UNIVERSITY, PERTH, WA Bachelors of Business (Double major in Human Resources and Public Relations)
View attachment

Perth Institute of Business Technology

February 2009

February 2009

Diploma, Business

Australia

GPA (percentage): 80%

GPA (percentage): 80%

06.2008 – 02.2009: PERTH INSTITUTE OF BUSINESS TECHNOLOGY, PERTH, WA Diploma of Business
View attachment

Al Khwarizmi International Institute

May 2008

May 2008

Diploma, ICDL

United Arab Emirates

GPA (percentage): 95%

GPA (percentage): 95%

Completed specialist training in Microsoft Word and associated programmes such as Access, Excel, PowerPoint and Internet.

Abu Dhabi Indian School

March 2008

March 2008

High school or equivalent, CBSE Grade XII

United Arab Emirates

GPA (percentage): 75%

GPA (percentage): 75%

CBSE 10th and 12th High School Certificate 2004 - 2008 Abu Dhabi Indian School, Abu Dhabi -UAE

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