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Muath Saud Abdullah Alsahli Alsahli , Guest Services Specialist

Muath Saud Abdullah Alsahli Alsahli

Guest Services Specialist·FIU Chaplin School of Hospitality & Tourism Management

Saudi Arabia

Master's degree, Hospitality management

Work experience

Total years of experience: 2 years, 4 months

Guest Services Specialist

September 2024 - January 2025

FIU Chaplin School of Hospitality & Tourism Management

Miami Beach, United States

September 2024 - January 2025

• Assisted in delivering guest services and event operations during university hospitality programs.
• Contributed to seamless guest flow management and team coordination across multiple hospitality events.
• Developed practical skills in guest relations and event logistics within a professional hospitality setting.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Operation Support Officer

January 2022 - June 2023

Emkan Finance Company

Riyadh, Saudi Arabia

January 2022 - June 2023

• Ensured full compliance with Saudi Arabian Monetary Authority (SAMA) regulations in coordination with the legal
team.
• Managed client feedback and complaint resolution processes, contributing to improved customer satisfaction outcomes.
• Issued invoices and supported collection operations, ensuring smooth and accurate financial workflows.
• Coordinated across multiple departments to streamline operational processes and eliminate bottlenecks.
Company industry:
Financial Services
Job role:
Support Services

Training Coordinator (Tamheer)

August 2021 - January 2022

National Medical Care

Riyadh, Saudi Arabia

August 2021 - January 2022

• Coordinated training schedules and logistics for internal employee development programs.
• Supported onboarding sessions and contributed to team development activities across departments.
• Built foundational knowledge of HR operations and organizational processes within a healthcare environment.
Company industry:
Other Healthcare Services
Job role:
Administration

Education

Florida International University

May 2025

May 2025

Master's degree, Hospitality management

United States

University of the Incarnate Word

May 2020

May 2020

Bachelor's degree, General Business

United States

Skills

Teamwork
Expert
Teamwork
Expert
Organizing
Expert
Organizing
Expert
self motivation
Expert
self motivation
Expert
Quick Learning
Expert
Quick Learning
Expert
Group Work
Expert
Group Work
Expert
Microsoft outlook
Intermediate
Microsoft outlook
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
teams leading
Intermediate
teams leading
Intermediate
time management
Expert
time management
Expert
Microsoft word
Expert
Microsoft word
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Event Planning
Intermediate
Event Planning
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
COMPLIANCE REPORTING
Intermediate
COMPLIANCE REPORTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
DATA DRIVEN DECISION MAKING
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INNOVATION
Intermediate
INNOVATION
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
TOURISM
Intermediate
TOURISM
Intermediate

Social profiles

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Introduction to Tourism & Industry Management
Business Event Management
Excel Essential Training (Microsoft 365)
Team Management
Team Management
Harvard Business Impact
Jan 2026
Show credentials
Introduction of tourism
Jun 2025
Show credentials
Business event management
Jun 2025
Show credentials

Hobbies and interests

swimming