Senior Manager - Field Operations
Al Futtaim Engineering Co. LLC
Total years of experience :34 years, 4 Months
Business Activities: Design, Sales, Installation and Maintenance of Elevators, Escalators & Travellators of reputed brands such as Hitachi, LM & BLT.
Responsibilities: Execution of projects in both installation and maintenance
Ensure completion of projects in line with contractual requirements with highest quality standards of the products.
Establish polices, procedures and development of strategies for efficiency improvement of the human potential to cater the division needs
Major Achievements:
• Attained a net profit of 8% on year to year basis
• Achieved the goal of adequate and qualified staff
• Completed high profile projects like Abudhabi Investment Council HQ, Nation Towers, ADNOC HQ to name a few without any technical hitches and commercial impacts
• Achieved 5% reduction in direct installation and maintenance expenses
• Reduced Callback Ratio (CBR) to 4% from 5.5%
Business Activities: Installation and Maintenance of Elevators, Escalators & Travellators of reputed brands such as Mitsubishi, Schindler, KONE and Fuji.
Responsibilities: Complete operation in terms of sales, installation, commercial, finance and administration
Ensure timely or advance completion of projects in line with contractual requirements with highest quality standards of the products.
Major Achievements:
• Attained a net profit of 20% on new installation sales
• Tripled the staff within 6 months to achieve great growth
Business Activities: Sales, Installation and Maintenance of Elevators, Escalators & Travellators
Responsibilities: Sales, Sales engineering Support, Installation, Maintenance, Quality Control, ISO, Training, Safety, Commercial, Accounting and Administration for Central and Eastern, Makkah regions
Budget preparation, securing of new sales to meet / exceed the targets, Installation of units on contract stipulated period in accordance with the manufacturers' quality standards and guidelines, converting all the installed units into annual maintenance contract in an efficient and cost effective way to achieve overall profitability in line with company's objectives.
Participating with HR for staffing with qualified technical manpower and developing strategy training needs to have wealth of resources at company disposal to meet tough challenges ahead.
Achieving maintenance contract sales target through engaging current and new customers with maximizing customer satisfaction through prompt and efficient handling of customer inquiries, by reducing break down calls through reduced downtime of equipment by maintaining optimum spares inventory and continuous improvement of technical skills of staff.
Establishing policies, procedures and development strategies in setting up of a Quality Assurance facility comprising the various departments - Training, Quality Control, HSE and ISO.
Major Achievements:
• Brought to the market leader position from 4th level
• Achieved profit margin of 15% on a yearly basis
• Strategic planning and its’ implementation
• Exceeded sales target by 20% on a yearly basis
• Improved installation efficiency by 5% on a yearly basis
• Converted 90% of the installed units into annual maintenance contract
• Reduced Call Back Ration to less than 3% countrywide
• Executed highly complicated projects like Al Faisaliah Center, Kingdom Center and Development of King Abdul Aziz Endowment
• Successfully carried out multiple responsibilities concurrently
• Established new business set up in Jordan
Business Activities: Supply and installation of Mitsubishi based security system and installation of Mitsubishi vertical transportation equipments
Responsibilities: Execution of 55 Mitsubishi lifts at First Makkah Residential and Commercial Complex Makkah Saudi Arabia
• Established the branch in Saudi Arabia
• Achieved the project profit margin of 35%
• Completed and handed-over 6 months ahead of schedule
Business Activities: Supply, installation and maintenance of Dover and Goldstar vertical transportation systems and electro-mechanical contracts.
Responsibilities: Complete installation and T & C works at King Saud University Riyadh, ARAMCO Health Complex - Dhahran, King Abdul Aziz University Jeddah
Business Activities: Supply, Installation and Maintenance of Mitsubishi vertical transportation equipment.
Responsibilities: Complete installation and T & C works at various projects
