Restaurant Manager
Independent food company
Total years of experience :13 years, 3 Months
Ensuring a safe cabin environment is maintained for the guest in the Premium zones (Business and First Class) of the aircraft, providing flawless, upscale, professional and high-class guest service experience.
In charge of following up on guest complaints and providing the appropriate service recovery and documenting any incidents pertaining to flight safety and service
Responsible for the monthly review of Premium Class cabin crew during the flight and training audits
Ensuring food and beverages are served at the correct temperature and delivered according to Etihad Services Standards in Premium Class.
In charge to conduct Duty-Free sale in Business and first-class using techniques and sales dialogue to increase and exceed the sales target.
Worked closely with the Cabin Manager and Cockpit Crew to maintain optimum levels of communication for the effective and efficient completion of in-flight safety and service duties.
Grew client base by enrolling guests into the loyalty programme, being a brand ambassador of company we reflect company values at all times.
Welcoming our guest and making rapport by smiling, eye contact, grooming, body language and voice notes.
Handling High-class guest, providing superior services and convincing them in a professional way to buy our product.
Illustrate the advantages and benefits of our brand.
Carrying out background profile research and presenting new techniques.
Seeking for a creative solution to our customer objections.
Seeking to gain plans and growth for our slow-moving items.
Achieving the monthly target set by the company and its goal.
Responsible for the entire Front Desk operations including Recreation during the shift.
Managing day to day operations and Night Audit.
Handled the entire F&B operation during Night Duty In charge shift which includes - C-Taste Restaurant, C-Deli and C-Mondo Bar.
Hand the opportunity to handle the department in the absence of the Guest services manager.
Certified departmental trainer and responsible for the training of new colleagues along with refresher training for the team.
Provide employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.
Ensure standards set by the department are met at all the times and the highest level of customer service is maintained.
Achieved the overall score of 94% for the Front Office in LRA
One of the first properties to achieve the up-selling target amongst all Rotana properties in the UAE for the year of 2014.
Ensuring that all guest complaints are dealt with immediately in an efficient and professional manner with proper follow-ups.
Maintain a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
Responsible for guiding the hostess, waiter/waitress in the performance of their tasks.
Assist in developing and implement strategies and training for all F&B colleagues.
Managing day to day operations of the restaurant and coffee shop.
Inventory management & (FBM) placing requisitions for outlet F&B supplies.
Create 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standard of genuine hospitality and exceeding guest expectations.
Give personal attention, takes personal responsibility & uses teamwork when providing guest services.
Perform other duties required to provide the services in an efficient manner like table layouts, cover set-ups, buffet displays, and theme night set-ups.
Listen, apologize with empathy, find a solution and follow through when resolving guest complaints.
3 Years Degree in Hospitality and Hotel Administration. Designed Few Restaurants in my final year's project. Specialized in Front office, F&B Services, F&B Production, Housekeeping Management.