Account Manager / Procurement Associate
Wadi.com
Total years of experience :16 years, 2 Months
• Analyzing Daily and Monthly Sales.
• Maintaining the Online Price Guide in comparison with Competitors.
• Migrating Retail Sellers to Market place.
• Stock Report Analysis and Liquidating Inventory (including Damage Inventory).
• Working on Bulk Purchases on the basis of sell thru reports.
• Having the maximum head selection live for Camera, Mobile Accessories and Speakers.
• Coordinating with Sellers and Finance department to sort Payment issues and discrepancies.
• Managing Seller Accounts.
• Involvement with Tech Team in process developments and new software launches.
• Order Fulfillment with minimum TAT and minimum order cancellations.
• Negotiation with sellers to get the maximum margins.
• Working on Catalog and giving feedback for better customer experience.
• Preparing reports showing Brand Performance on daily basis.
• Coordinating with Marketing Department to endorse new and existing brands by providing seasonal catalogues and promotional materials.
Arabian Automobiles LLC AW Rostamani (Nissan, Infinity & Renault)
Job Title: Sales Coordinator
Job Responsibilities:
Stock Management of vehicles with an ability to keep the Stock audit should be 100%.
Coordination process, with an ability to manage the stocks effectively and displaying.
Movement of unprepared cars for 145 check-ups and final preparation.
Effective follow ups with workshop authorities and accessories department and movement of cars back for the final display.
Vehicle Movement process, identifying the needs of sales team and effective transferring and receiving of cars on oracle system from branch to branch.
Maintaining daily PDI vehicle’s incoming report.
Vehicle registration process for the vehicles from RTA.
Raising the sales invoices and delivery notes before delivery process.
Vehicle delivery process, with a clear explanation of periodical and services and warranty to the customers.
Invoicing.
Effective management of driver’s overtime.
Product knowledge/Customer skills attend all training nominated for.
A detailed preparation of monthly reports on stocks and invoices to sales manager.
• Ensure that all documentation for a sale/proposal is complete which includes: checking that the necessary approvals are obtained, documentation submitted by customers is complete, orders are placed for the purchase of vehicles and that the necessary entries are made in the respective manual/system records.
• Assist the Branch and Sales Managers by corresponding with information on products as well as liaising with internal departments as and when required (Logistics, PDI, etc...).
• Liaising with Logistics for follow up of inter branch transfers - B2B transactions.
• Assist the Branch and Sales Managers' monitoring of the Branch's performance by: collating information of the SEs' performance, product performance, maintaining & generate specific reports on a need basis as requested from the Sales Managers /BSM /SE and on the daily /weekly/monthly reports.
• Assist the Sales Executives for unit’s status checking and arranging with Stock Management team or other branches for urgent units.
• Collecting and maintaining VCC and other important documents required.
• Liaising with workshop /Insurance Co for any accident units claim purposes and maintaining the contacts with them for future.
Job Responsibilities in Inbound process:
Handling 80-100 calls (daily) related to Honda (800 46632) & Trading Enterprises (600 53 4441) which are as follows:
• Dealing with customers for appointment bookings for Trading Enterprises (Jeep, Chrysler, and Dodge & Volvo) & Al Futtaim (Honda) for all UAE Branches.
• Handling of sales enquiries for 800HONDA and routing them to respective showrooms through FASTRACK (Application).
• Answering emergency Recovery calls for Trading Enterprises, Honda & Auto mall customers and escalating them to respective operators.
Job Responsibilities in Outbound process:
Conducting 50 complete surveys (daily) which are as follows:
• After sales and service satisfaction surveys (CSI) for Al Futtaim Group that included brands like Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, Auto mall cars & Panatech.
• Contacting customers for services due, creating schedules & follow up.
Bachelor's in Business Administration
'O' level