System Administrator / Network Administrator
Alashrafiya International Foodstuff Co.
Total years of experience :12 years, 7 Months
• Installing, Maintaining, Configuring & Troubleshooting VMware Servers.
• Maintaining, Configuring & Troubleshooting Veeam Backup and Replication Server.
• Installing, Configuring, Updating & Troubleshooting SAP HANA Client.
• Installing, Configuring & Troubleshooting Microsoft Exchange Server 2013 & 2010.
• Installing & Configuring Windows Server 2008 R2, Windows Server 2008 & Windows Server2003.
• Installing & Maintaining Avaya Telephony System.
• Configuring & Maintaining IP Cameras & NVR system.
• Installing & Configuring Cisco Switches, Cisco Routers & Sonic wall Firewall & Cisco IP Telephony.
• Networking and providing support for Windows, Cisco & Macintosh.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop and server operating systems.
• Assisting the IT manager with support requests.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Providing technical support over the phone to all Users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues.
• Escalating issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing major issue in IT.
• Ensuring that all issue are captured and entered in the logging software.
• Updating support documentation.
• Provide troubleshooting and configuration support for client desktop and networking environment.
• Installing, Configuring & Troubleshooting SAP Business One Client 9.1.
• Installing, & Configuring Microsoft Dynamics Client Application.
• Installing & Configuring Windows Server 2012, Windows Server 2008 R2 & Windows Server 2003.
• Installing & Configuring Microsoft Exchange Server 2013.
• Installing & Configuring Cisco Switches, Cisco Routers & Sonic wall Firewall & Cisco IP Telephony.
• Networking and providing support for Windows, Cisco & Macintosh.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop and server operating systems.
• Assisting the IT manager with support requests.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Providing technical support over the phone to all Users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues.
• Escalating issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing major issue in IT.
• Ensuring that all issue are captured and entered in the logging software.
• Updating support documentation.
• Provide troubleshooting and configuration support for client desktop and networking environment.
Current Employment: (Since Nov 2012)
Automak Automotive Company K.S.C.C.
• Installing & Configuring Windows Server 2008 R2, Windows Server 2008 & Windows Server2003.
• Installing & Configuring Cisco Switches, Cisco Routers & Sonic wall Firewall & Cisco IP Telephony.
• Networking and providing support for Windows, Cisco & Macintosh.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop and server operating systems.
• Assisting the IT manager with support requests.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Providing technical support over the phone to all Users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues.
• Escalating issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing major issue in IT.
• Ensuring that all issue are captured and entered in the logging software.
• Updating support documentation.
• Provide troubleshooting and configuration support for client desktop and networking environment.
Previous Employment 2: ( September 11 - May 12)
Robust IT Solutions Pvt Ltd
Job Title: IT Officer.
Job Description: • Handling Access points, Switches.
• Helping Online Clients Online by providing assistance at Desktop and Network level.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Maintaining a wide range of computer hardware and software programs.
• In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /
• Windows & Microsoft Office up to Office 2007.
• Assembling Newly PC's if required.
• Troubleshooting & Configuring hardware components.
Previous Employment 1: (April 11 - August 11)
Microsense India Pvt Ltd
Job Title: Desktop Engineer in Taj Lands End.
Job Description: • Handling APs (Access points), Switches, & Routers.
• Helping Online Clients Online by providing assistance at Desktop and Network level.
• Networking and providing support for Windows, Macintosh and Linux issues.
• Configuration and testing of any new hardware and software
• Travelling to client sites to help with installs, deployment, and troubleshooting
• Installing and operating Windows desktop and server operating systems
• Assisting the network manager with support requests.
• Working within a TCP/IP network environment, including DHCP, DNS and Ethernet.
• Providing technical support over the phone to all IT users.
• Handling incoming incidents via the phone / e-mail promptly and effectively.
• Diagnosing and resolving a wide range of technical issues over the phone.
• Escalating calls and issues where necessary to senior managers & team leaders.
• Investigating and implementing ways of reducing calls to the Help Desk.
• Updating support documentation.
• Provide troubleshooting and configuration support for client desktop and networking environment.
MCSE 2012
CCNP
3. B. COM 2011 MUMBAI UNIVERSITY