Administrator - Warehouse and Distribution
Al Rehman Traders (IIL Group - CandyLand, SnackCity & Bisconi)
Total years of experience :30 years, 5 Months
I have been serving as an Administrator in Warehousing and Distribution Department for the region. Responsible for planning and executing all warehouse and sales related activities in relation to achieve companies objectives and targets, keeping track of stock using computer systems, allocating space for storing goods and organizing special requirements for perishable stock. Interfaced and worked directly with Order-takers and Sales team to achieve KPI’s.
• Planning, coordinating and monitoring the receipt, order and dispatch of goods.
• Liaising with customers, suppliers and transport coordinators.
• The efficient utilisation of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met.
• Keeping stock control systems up to date and ensured inventory accuracy by weekly/monthly physical stock count.
• Increased employee knowledge by assisting with development and implementation of product-awareness programme.
• Motivating organising and encouraging teamwork within the workforce to ensure productivity, which enhanced employee performance.
• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.
I have served as a Team Leader cum Key Accounts Coordinator for corporate clients and assisted sales and credit collection team in daily tasks. Additionally I was acting as a bridge between Operations and Customer Service Department.
I was assigned to lead the team of 20 employees in the daily call centre operations. Collaborated with Customer Care Manager to create strategic plans for enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with IT, Sales and Operations departments to promote sales clarify information and resolve issues. Gather, analyse and provide information on daily/weekly/monthly MIS including sales and service statistics reports
• Solely responsible for handling, coordinating and strategy planning for major corporate clients of the company including RAK Bank, Mashreq Bank, Commercial Bank of Dubai, DU, Landmark, Tamweel, Salama Insurance and Amlak Finance.
• Visit to service failure customers with sales staff to solicit feedback and improve services.
• Generating MIS report for the corporate clients.
• In-depth monitoring of MIS reports to ensure productivity and to make sure the SOPs are followed strictly by Operations and CS teams.
• Generating reports for Sales and Credit collection department.
• Supporting sales team in opening new accounts and upgrading existing services.
• Monitoring daily performance and productivity of Customer Service and Operations Team including ground staff.
• Continues follow-ups on service recovery performance and monitoring for on time deliveries.
• Making SOPs, monitoring TAT and SLAs for aiming ZERO service level failures.
• Handling sensitive and irate customers to resolve complaints.
• Generating new business from the existing accounts by integrating credibility, long lasting relationship and providing best services.
Served as Bank’s Project Coordinator in Customer Service Department for providing “Out of Box” services to VIPs and Arabic speaking clients.
I not only Interfaced between customers and Operations department to ensure prompt and timely delivery but also resolved issues, provided information, completed MIS reports for management and banks. Additionally I have been assigned to coach and mentor new employees in customer-service processes and company policies.
I have served in this organization as Sales cum Business Development Officer in Credit Cards and Personal Loans Department. I was assigned to tasks like; Introducing of new product roll outs, key account management, customer relationship development and order fulfillment.
Sold credit cards and personal loans in newly developed markets, trained new recruits on cold calling and selling techniques additionally I was part of a business development team assisting in exploring new territories. Accomplished 100% targets on monthly basis.
I was assigned to serve as Admin cum Public Relation Officer thus engaging in day-to-day office management, In process provided essential support to company’s Chairman and employees.
Handled office administration prepared all government related documentation, supervised purchasing, clearing import/export from local ports including JAFZA prepared bank documentation including Letter of Credits, handling petty cash and spread sheets for accounts.
I worked as an Administrator cum Customer Services Support in Admin and Cargo Department to assist inbound tourists from CIS countries.
Beside handling administration I was assisting inbound tourists with hotel/flight bookings, visa assistance and packaging of in/out going cargo. Moreover I was handling import/export air cargo.
I started my professional career serving as Office Administrator in the Seafood industry.
I was assigned to perform all office related tasks, like typing letters, faxes, telexes etc., Overlooking purchasing and packaging of fresh fish and other seafood items. I overlooked import of frozen seafood from countries like Karachi (Pakistan) and Bangladesh; moreover I was handling documentation for daily export of fresh and frozen seafood by air/road cargo to UK, Cyprus, Greece, Reunion, Turkey and Jordan.
Undergraduate Level Diploma in Business Administration
