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Muhammad Abdul wakeel , IT Technical Support

Muhammad Abdul wakeel

IT Technical Support·Confidential

Kuwait

Bachelor's degree, Cyber Security

Work experience

Total years of experience: 2 years, 5 months

IT Technical Support

February 2026 - Present

Confidential

Al Kuwait, Kuwait

I found this job using Bayt.com

February 2026 - Present

Company industry:
Other Business Support Services
Job role:
Information Technology

Computer Installation Engineer

August 2025 - February 2026

Diyar United Company

Al Ahmadi, Kuwait

I found this job using Bayt.com

August 2025 - February 2026

• Installing and configuring computers, and workstations to ensure smooth deployment.
• Performing data backup and restoration to safeguard end-user information during system
upgrades and replacements.
• Managing hardware inventory to ensure accurate tracking and efficient allocation of IT assets.
• Providing technical support, resolving installation and setup issues in a timely manner
Company industry:
IT Services
Job role:
Information Technology

Call Center Agent

March 2025 - August 2025

STC

As Salimiyah, Kuwait

March 2025 - August 2025

• Handled customer inquiries and complaints through inbound and outbound calls.
• Utilized BSS and TABS systems to manage accounts, resolve issues, and process requests.
• Provided accurate information on services, promotions, and billing to support customer needs.
• Achieved performance targets for call handling time, customer satisfaction, and issue resolution
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Operational Administrator

December 2024 - March 2025

PIMCO

Al Fahahil, Kuwait

I found this job using Bayt.com

December 2024 - March 2025

• Monitored surveillance systems to detect and respond to incidents promptly, 562 CCTVs.
• Managed access control and maintained records of personnel movements.
• Coordinated communication during emergencies and critical situations.
• Conducted routine checks on equipment and ensured system functionality.
• Documented incidents, prepared reports, and safeguarded sensitive data.
Company industry:
Retail & Wholesale
Job role:
Information Technology

IT Support Specialist

April 2024 - July 2024

Taiba Hospital

Sabah as Salim, Kuwait

April 2024 - July 2024

• Configured and maintained IT systems and devices, ensuring secure and stable operation.
• Diagnosed and resolved end-user technical issues, improving resolution time.
• Managed IT assets and user access controls, enhancing data protection and security.
Company industry:
Medical Hospital
Job role:
Information Technology

Computer Technician

March 2022 - August 2022

Arbitration United Institute

Al Kuwait, Kuwait

March 2022 - August 2022

• Provided technical support and troubleshooting for hardware and software systems.
• Configured and maintained smart tablets, laptops, printers, projectors, and software ensuring seamless functionality.
Company industry:
Training & Education Center
Job role:
Information Technology

Education

Asia Pacific University of Technology & Innovation

December 2023

December 2023

Bachelor's degree, Cyber Security

Malaysia

List of course projects that I had done in the course of 4 years of my higher education includes but not limited to: - CTF: Completed CTF challenges in Cryptography, Forensics, and Binary Exploitation. - Security & Forensic: Applied PKI to measure Cyberattacks and investigated data theft case. - Networking: Utilised Packet Tracer to design a Network and configure LAN Topology. - Secure System: Researched and applied secure system for Networks & Machines. - Python: Developed a terminal-based Loan Management System for MY Bank. - SQL: Designed, implemented, and documented a database system using SQL. - C++: Developed terminal-based Purchase Order Client System for an online store. - IoT: Development a living & non-living object detection toolkit - Graduation Project: Development an advanced keylogger program with detailed report

Skills

Ethical Hacking

Expert

IT Technical Support

Expert

Cyber Security

Expert

Information Security

Expert

Risk Management

Expert

Installation

Expert

Risk Management

Intermediate

Customer Service

Expert

IT Technical Support

Expert

Desktop Support

Expert

Security Incident and Event Management SIEM

Intermediate

Firewalls

Intermediate

Threat Hunting

Intermediate

Microsoft Office 365

Intermediate

IT Security

Intermediate

Security Operations Center SOC

Intermediate

Windows Network Administration

Intermediate

TCP/IP, DHCP, DNS

Intermediate

Routers and Switches

Intermediate

VMware

Intermediate

Incident Response

Intermediate

Threat Intelligence

Intermediate

Threat Mangament

Intermediate

Cyber Security

Intermediate

Windows Server

Intermediate

Windows, Kali Linux, Ubuntu

Intermediate

Network Security

Intermediate

GAP Handling and Analysis

Intermediate

Penetration Testing

Intermediate

Python, PowerShell, Bash

Intermediate

Vulnerability Assessment

Intermediate

Active Directory

Intermediate

Data Entry

Expert

Administration

Expert

Management

Expert

Languages

Arabic

Expert

English

Expert

Urdu

Intermediate

Pushto

Expert

Training and Certifications

Certifications
CompTIA Network+ 009
Dec 2024
Google Cybersecurity Certificate
Oct 2024
CompTIA Security+ 701
Sep 2024

Hobbies and interests

Interested in new areas of studies
Fitness & Outdoor activities
Travel
Football & Swimming
Reading & Typing