IT Support Engineer
Saipem taqa Al-Rushaid Fabricator .(STAR)
Total years of experience :15 years, 3 Months
• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, office365, Driver, antivirus, and all kind of package software.
• System preparation, configuration, and upgrade for the new clients.
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Respond to inquiries from customers and technical support regarding functions and operations of Computer Systems.
• Purchase IT related devices and accessories from local market.
• Installation and Maintenance of LaserJet, Dot-matrix, Stand-Alone printers, Xerox printers e.g. B8045, B8170 and C8170.
• Installation and configure bar code& ID Card printer.
• Install, configure, and share network printers.
• Backup and restore via windows and 3rd party solution e.g. Acronis true image & Norton ghost.
• Provides support to the end users on variety of issues.
• Application Software Installation according to the customer requirements.
• Assist/Guide clients through phone inquiries (Helpdesk Support)
• Maintain Master inventory and contacts List every day.
• Installing, configuring, and testing the OS in virtual environment e.g. Hyper-V VMware and Virtual Box.
• Maintain & create users and computers in Active directory.
• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, Medical Software, Driver, antivirus, and all kind of package software.
• System preparation
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Technical Support and the Preventive Maintenance to the existing clients.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, Medical Software, Driver, antivirus, and all kind of package software.
• System preparation, configuration, and upgrade for the new clients.
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Technical Support and the Preventive Maintenance to the existing clients.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Installation, Configuration, Administration, Maintenance and Technical Support for windows XP, Windows Vista, windows 7 and windows 10.
• Assembling and installation Intel Pentium IV, Celeron, Dual Core, Core 2 Dou, Quad Core, Core i7, AMD, IBM computable PC and all latest Computer.
• Installing and troubleshooting of MS Office, Medical Software, Driver, antivirus, and all kind of package software.
• System preparation, configuration, and upgrade for the new clients.
• Technical Support and the Preventive Maintenance to the existing clients.
• Maintain and troubleshooting of local networks.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
• Technical Support and the Preventive Maintenance to the existing clients.
• Provide full Hardware & software support to all the client machines IBM, Dell, HP, and Acer Desktops & Laptops with their installations and maintained according to company polices.
• Responding to, evaluated, and prioritized incoming phone and email requests for technical assistance from users experiencing problems with hardware, software & networking.
• Monitoring system performance after rectification to prevent recurrence of system operating problems and ensure efficiency of operation.
DAE (Electronics)