Manager IT
ADSII
Total years of experience :16 years, 6 Months
Ensure timely completion of all assigned tickets for request fulfilment or issue resolution.
• Supporting of all Physical and Virtual Enterprise systems and infrastructure.
• Installing approved Network and OS patches.
• Filing and printing service.
• Remote office support.
• Knowledge of Group Policies and Scripting
• Window Server (2008, 2012) Server Administration
• Enterprise backups and recoveries.
• VoIP, telephone and voice mail support.
• Full desktop support extended to applications, desktop troubleshooting and maintenance, VPN, roaming and local profiles, etc.
• Back-end desktop bench testing, workstation image building, application troubleshooting and maintenance, creating and disabling user accounts.
• Enterprise application support and administration (e.g., Email, SQL Server, Anti-Virus, Data Backup and Recovery, etc.).
• Macintosh server and desktop support.
• Working with the SQL Database Administrator to perform all common database administration tasks including database backups and recovery, database security and permissions management, database server administration, etc.
• Coordination of ad-hoc IT projects.
• Provide a courteous, professional, efficient and flexible service at all times, following the company’s Standards of Performance.
• Be involved in the day to day audit work on an operation and to notify the Information Technology Manager on any abnormal activities.
• Be fully conversant of the IT service portfolio offered by the IT Department to the company.
• Assist authorized users with an operation of the company IT system hardware, applications and workflows.
• Ensure that preventive maintenance required by all IT equipment within the company is carried out appropriately as per schedule.
• Coordinate the timely repair and return to service of any faulty IT equipment.
• Monitor backup schedules and randomly test the backup of data in any IT system.
• Follow the business continuity procedure accurately to continue the business operation of the company in the event of a system failure.
• Compose manuals on the use of any IT systems and incorporate those manuals into the relevant operating procedures of the company.
• Investigate software fault reports or enhancement requests.
Managing UPS / Telephone LINES and Exchange. Internal IVR and Telecom systems
•Responsible for Remote Cities Network of Our Company and frequent visits to solve major/minor Network issues and Computer Problems.
•Interacting and Coordinating with Various vendors regarding Software and Hardware Development, Setup & Maintenance of Infrastructure.
F.S.C INTERBOARD S.S.C INTERBOARD LINUX REDHAT CCNA CISCO MCSE MICROSOFT