Muhammad Khan

• Leading end-to-end company operations, both internal and external,
ensuring alignment between procurement, logistics, warehousing,
production, and client delivery.
• Managing strategic procurement across multiple categories, including luxury
furnishings and bespoke interior finishes, with a focus on TCO analysis,
supplier reliability, and cost optimization.
• Direct oversight of project management activities, from RFQ to execution,
including planning, material sourcing, pricing, delivery scheduling, and
quality assurance.
• Final approving authority for all quotations, commercial proposals, and
client-facing pricing decisions.
• Handling client communications, developing tailored material solutions, and
closing high-value RFQs through effective sourcing and supplier
coordination.
• Supervising warehouse operations, inventory control, and vehicle fleet
management to ensure timely availability and dispatch of materials.
• Ensuring robust record keeping across procurement, logistics, and finance—
including accounts receivables/payables, payroll, and staff management.
• Monitoring production and installation quality through regular QA/QC
inspections, maintaining service excellence on all projects and events.
• Leading operational HR functions including staff management, attendance,
leave planning, payroll processing, and performance evaluation.
• Responsible for asset management, including the upkeep of company
vehicles, tools, and warehouse infrastructure.
• Acting as the key liaison for client interaction, ensuring relationship
management, addressing escalations, and ensuring customer satisfaction at
all stages.
• Preparing and presenting operational reports to senior management,
contributing to strategic decision-making and resource planning.
• Supporting marketing and sales teams in event planning and execution,
coordinating supply chain support and onsite logistics during VIP functions.

• Spearheaded the full procurement lifecycle including strategic sourcing,
supplier negotiations, contract management, and category-based
purchasing to support high-volume event operations.
• Designed and executed a procurement strategy that led to a 15% reduction
in overall costs and a 20% improvement in supplier performance through
measurable KPIs.
• Conducted comprehensive spend analysis to identify savings opportunities,
optimize vendor consolidation, and reduce maverick spending across
multiple departments.
• Sourced suppliers both locally and internationally for Tenders and RFQs in
line with government and private-sector compliance requirements.
• Implemented Total Cost of Ownership (TCO) evaluations for high-value
procurement decisions, factoring in logistics, servicing, warranty,
and lifecycle cost.
• Streamlined and centralized procurement processes across all group
entities, reducing redundancy and increasing visibility through structured
requisition tracking and real-time Google Sheets reporting.
• Introduced and enforced the use of Material Requisition Forms (MRFs) to
manage demand planning, avoid overstocking, and ensure internal controls.
• Established supplier credit arrangements to optimize cash flow and reduce
upfront capital requirements.
• Ensured full cycle PO execution including delivery tracking, QA/QC
inspections, and coordinated supplier payments post credit maturity.
Warehouse, Inventory & Logistics Management:
• Oversaw all warehouse and inventory operations, aligning material flow
with production schedules and on-site event requirements.
• Conducted regular stock audits and implemented weekly inventory checks,
reducing material wastage and preventing stockouts.
• Partnered with production teams to ensure just-in-time delivery of raw
materials, maintaining uninterrupted operations.
• Designed and executed a logistics and transportation strategy that led to a
30% cost reduction on site-level delivery and PMV operations.
• Maintained accurate records of all tools, consumables, and materials,
ensuring optimal stock levels and minimizing holding costs.
• Continuously evaluated store layout, inventory health, and stock
movements, applying data-driven decisions for reordering and reallocation.

Key Responsibilities & Achievements:
• Led and supervised the procurement, purchasing, logistics, and PMV (Plant, Machinery & Vehicles) departments across major EPC project sites in Qatar.
• Managed the hiring and mobilization of heavy equipment, ensuring all safety documentation and compliance standards were met prior to site deployment.
• Procured a wide range of technical equipment and spare parts for the maintenance of generators, HVAC systems, water pumps, compressors, and other critical machinery
• Engaged with local and international suppliers to obtain competitive quotations, assessed market availability, conducted supplier evaluations, and finalized RFQs through effective negotiation strategies.
• Ensured all procurement activities adhered to category-specific budgets, applied cost-saving strategies, and prioritized Total Cost of Ownership (TCO) in supplier selection.
• Verified technical specifications against project master lists, processed Purchase Orders and Contracts, and ensured delivery timelines were met.
• Coordinated closely with the logistics and transport departments to expedite orders and maintain workflow continuity at project sites.
• Conducted routine QA/QC inspections for incoming materials and evaluated service performance to maintain quality standards.
• Executed ongoing spend analysis and market research to stay aligned with pricing trends and build a robust supplier database.
• Collaborated with the budgeting team to manage contract renewals and equipment off-hiring, ensuring alignment with project timelines and cost controls.
• Prepared and submitted weekly procurement performance reports for project management review and stakeholder reporting.

Key Responsibilities & Achievements:

• Handled full spectrum of Treasury & Finance operations, supporting multi-brand vehicle sales, leasing, and government tenders.
• Reconciled bank accounts, POS transactions, and trade finance facilities, ensuring daily accuracy and financial compliance.
• Actively worked on tender submissions for bulk vehicle supply (sales & rentals), including pricing coordination and document compliance.
• Issued and tracked Bank Guarantees for tenders, supplier contracts, and legal obligations in collaboration with the legal and finance departments.
• Managed and tracked domestic and international payments across various departments, ensuring smooth flow of fund transfers and timely settlement.
• Liaised with 14 local and international banks, supporting trade finance operations and resolving issues related to payment discrepancies and delays.
• Processed and cleared critical shipping documentation including Bills of Lading, Certificates of Origin, Commercial Invoices, and Packing Lists.
• Conducted month-end and year-end inventory stock-taking, supporting financial audits and operational planning.
• Identified short-term investment opportunities, including placement of fixed deposits, improving fund utilization.
• Recognized for operational excellence with a 90% KPI score in the company’s annual performance evaluation.

Key Responsibilities & Achievements:

• Supervised a team of 40 outbound sales agents targeting international markets in the U.S., Canada, and the U.K., driving performance and sales conversion rates.
• Designed and delivered comprehensive sales training programs, focusing on call etiquette, objection handling, lead qualification, and effective use of approved scripts.
• Oversaw live campaign execution for products in healthcare, auto insurance, solar energy, payday loans, auto spares, home improvement, and more.
• Developed and implemented after-sales verification protocols to ensure customer satisfaction, address complaints, and uphold quality standards.
• Enhanced CRM response efficiency and achieved strong TAT (Turnaround Time) for customer follow-ups and query resolution.
• Contributed to a 70% increase in sales revenue by onboarding new clients and launching additional projects across various verticals.
• Successfully outsourced B2B projects to external call centers, expanding revenue streams and operational capacity.
• Introduced performance-based incentive structures, boosting team motivation and surpassing sales targets consistently.
• Conducted quarterly and annual KPI evaluations, identifying high performers and executing succession plans for leadership development.

Key Responsibilities & Achievements:

• Spearheaded vehicle loan sales and cross-sold a range of banking products including credit cards, personal loans, and insurance to retail clients.
• Represented ENBD at major automobile dealerships such as Al Futtaim Motors (Toyota), Trading Enterprises (Honda), Arabian Automobiles (Nissan), Gargash Enterprises (Mercedes), and Al Aweer Used Cars Complex.
• Achieved monthly vehicle loan disbursements exceeding AED 5 million, consistently ranking among the top performers in the retail division.
• Honored as Best Salesperson in 2003, 2004, and 2006 for exceptional performance and exceeding sales targets.
• Built strong partnerships with showroom sales teams to maximize referral business and ensure seamless customer onboarding.
• Practiced customer-centric strategies like “Under commit, over achieve” to exceed service expectations and build long-term relationships.
• Leveraged cold calling and customer referrals to meet and exceed monthly sales goals.
• Delegated with authority to authenticate official bank documents such as Delivery Orders and Letters of Intent (2004).
• Recognized with the Service Star Award in 2003 for detecting and reporting potential fraudulent activity, contributing to the bank’s risk management efforts.
• Acquired strong retail sales and interpersonal skills, laying the foundation for a successful career in customer-focused roles.