Muhammad Mataal Khan

IT Support Jan 2020 - Feb 2020
Emdad, Abu Dhabi, United Arab Emirates

• Provide Support to 200+ PCs
• Software/Hardware Troubleshooting
• Installing and upgrading Windows
• Knowledge of MS Office, MS Project & MS Visio
• Remote Support using AnyDesk
• Synchronize Blackberry, Android, IOS and Windows Mobiles
• Migrating emails to Office365
• Upgrading users to new domain
• Maintain IT Inventory

IT Engineer Jan 2016 - Feb 2018
KIC, Abu Dhabi, United Arab Emirates

• Provide Support to 500+ PCs
• Software/Hardware Troubleshooting
• Installing Windows Server 2008 and Windows 7
• Knowledge of MS Office, MS Project & MS Visio
• Cisco & HP switch configuration in particular VLAN configuration/troubleshooting
• Configure Network Peripherals (Switch, Access Point)
• Administering & designing LANs, WANs internet/intranet, and voice networks
• Communicating and negotiating with users, specialists, and vendors
• Manage User Accounts & Groups using Active Directory
• Handle issues of Windows Vista, 7, 8, 8.1 & MAC OS
• Synchronize Blackberry, Android, IOS and Windows Mobiles with Exchange Server
• Manage Email account using Exchange Server
• Implementation of IT Policies using GPO
• Managing IT Budget on different projects
• Maintain IT Inventory

Restaurant Owner Jan 2014 - Dec 2015
Pakistan Darbar, Ajman, United Arab Emirates

• Ensuring the highest standards of food and beverage service.
• Keeping control of food and labor costs.
• Ensuring Health & Safety and also hygiene procedures & standards are maintained.
• Having an in-depth knowledge of all menus.
• Responsible for recruiting, training & developing restaurant staff.
• Dealing with and resolving customer complaints.
• Maximizing all business opportunities to drive sales.
• Communicating with the kitchen staff to ensure efficient food service.
• Communicating with the Head Chef to discuss and develop the menu.
• Overseeing client bookings & reservations.
• Organizing the daily and weekly rotas for the Restaurant’s staff.
• Purchasing stock, supplies and negotiating best prices with trade suppliers
• Ability to create a great atmosphere & be an inspirational host.
• Monitoring sales

• Troubleshooting PC’s, laptops and mobile devices.
• Managing user request on Starwood Ticketing system
• Manage User Account using Active Directory
• Provide support to Micros Machine
• Room Key programming
• Provide support to IP phone
• Manage enterprise solution using Opera Hotel Management System
• Managing ADACO System
• Detect wireless network through XIRRUS Software
• Synchronize user email on Blackberry, Android, IOS and Windows Mobiles
• Configuration and testing of any new hardware and software

• Windows Installation
• Translate Company’s Website
• Computer Assembling
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Acting as the first point of contact for all IT & technical queries

• Ensuring the accuracy and relevancy of all data entered into databases
• Entering market survey information and personal information into computer databases
• Checking the work of other data entry operators
• Handling confidential information
• Performing data review and clean-up processes