Technical Sales and Customer Support Mechanical Engineer
Edutech Middle East
Total years of experience :14 years, 5 Months
Designated as “Technical Sales & Support Engineer” responsible for selling and Servicing the company’s products, its complete installation, Commissioning and Training to the client.
Duties;
• Demonstrating how a product meets a client’s needs.
• Working with existing customers to help them get the most out of the products they have bought.
• Providing sales support during virtual and onsite client meetings.
• Liaising with both current and potential clients to develop existing and new business opportunities.
• Identifying the customer's current and future requirements.
• Identifying client requirements.
• Reviewing customer drawings, plans and other documents in order to prepare detailed technical proposal for them.
• Preparing reports for head office and senior managers.
• Offering after-sales support services.
• Conveying solution benefits to both business and technical audiences.
• Demonstrating products, services and solutions to potential clients.
• Preparing and presenting potential cost benefit analysis to potential clients.
• Delivering presentations and demos to audiences.
• Conveying customer technical requirements to the Internal Engineering teams.
• Maintaining existing, long-term relationships with customers.
• Putting together technical instruction for customers in relation to the use, operation and maintenance of purchased products.
• Travelling to visit potential clients.
• Negotiating tender, contract terms and conditions.
• Maintaining professional working contact with key suppliers and third parties.
· Responsible for aligning budgetary and actual sales targets by carefully identifying the KRA's against current market trends.
· Reviewing and evaluating Monthly KPI achievement and producing report.
. Keeping up to date with day to day events and constantly mining for opportunities in various sectors of science and technology.
· Site visiting of existing and potential customers maintaining relation, by providing after sales services and try to avoid any procrastination.
· Working with existing & new principals to discuss the market needs and to update myself with new developments.
· Making sure to build enough trust with clients which enable us to specify our products well in advance in the tendering process.
· Trying to cross sell in quotation (optional items) and carefully considering the risk factors (site readiness, advance payments, commissioning pitfalls, warranty clauses etc.).
· Following up with order process, contribute to negotiation over prices and margins, ensure timely delivery & installation with invoicing.
· Managing pipeline & updating the correct and reliable information with confirmed closing date from customers.
. Carrying out plan for safe deliveries of heavy machineries as per HSE
requirements ( Include risk assessment, method statements and preparation of
competency certificates), MEP requirements ( Pre-requisites: Floor, Voltage, Water and drainage, compressed air or industrial gases) with standardized procedures.
· Experienced in solutions from Armfield Ltd UK, HAAS USA, Doosan, Korea, Bemato, Taiwan, Ametek, USA & Eternalsun Spire, Netherlands ( PV Testing) and similar products line.
Designated as Sales & Service Engineer, served Central and Eastern Region Of Saudi Arabia for sales, installation, commissioning and training of instruments used in educational and research sectors.
• Prepare presentations for customer, assist in reviewing topology and closing opportunity.
• Provided with technical support and proposal.
• Provided with the network topologies for presenting to customer.
• Team up with the project managers and technicians to ensure the final design.
• Meeting with the customers to promote the new product by giving demos and assist with the development of the existing product.
• Provided design support, up gradation and changes to the existing systems.
MBA in Operations / productions.
Mechanical Engineering - Fluid Mechanics - Thermodynamics - Manufacturing Technology - HVAC/Refrigeration - IC Engines - Engineering Graphis - System Dynamics and Control - ANSYS/Pro-E - Circuit Analysis - C++