Managed services specialist
dubai technologies
Total years of experience :11 years, 8 Months
Responsibilities:
• Mainly working on project of RTA VSS (vehicle Safety System).
• Presenting Dubai Technologies in RTA for Vehicle Safety System.
• Obtains client information by answering telephone calls interviewing clients.
• Giving training to company owners on application.
• Make list of issues received and forwarded to concern department.
• Follow up with our technical team communicate with customer.
• Go extra mile to exceed customer satisfaction and facilitate future issues.
• Registering companies and drivers in VSS application
• Managing both service centers.
Responsibilities:
• Answer all the calls promptly and professionally.
• Enter order-processing information quickly and accurately.
• Ensure maintenance of manual order entry skills and supplies for use in the event of system failure.
• Provide accurate service and pricing information.
• Ensure customer satisfaction by handling all complaints and referring them internally for action
• Recognize potential sales leads and notify the Sales department.
• Plan and track the shipment of final products according to customer requirements
• Answer the stock related queries and tracking of shipments.
• Ensure premises, assets and communication ways are used effectively
• Dealing with customers online as well as in service center.
• Contributes to the development of standards and policies regarding customer service.
• Answers customer inquiries as required.
• Attends regular customer service departmental meetings.
• Performs other related duties as assigned by management
• Dealing with customers online as well as in service center.
• Direct calls and respond to inquiries.
• Making sales on high scale, top up seller.
• Worked on a new project named Net Promoter Score.
• Make outbound calls to get customer feedback.
• Compile all feedback data and send it to concern department
BA