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Muhammad Rashaad, customer service agent

Muhammad Rashaad

customer service agent

wasla

Location
Egypt - Cairo
Education
Bachelor's degree, Accounting
Experience
0 years, 7 Months

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Work Experience

Total years of experience :0 years, 7 Months

customer service agent at wasla
  • Egypt - Cairo
  • February 2013 to April 2013

deal directly with customers by telephone
respond promptly to customer inquiries
handle and resolve customer complaints
provide pricing and delivery information
set up new customer accounts
record details of inquiries, comments and complaints
record details of actions taken
follow up on customer interactions

Publishing the news at 3ageel News
  • Egypt - Cairo
  • July 2012 to September 2012

publishing the news

Instructor at Computor for Children in NasrCity Public Library
  • Egypt - Cairo
  • June 2012 to September 2012

Instructor to learn Computor software for Children in NasrCity Public Library

Education

Bachelor's degree, Accounting
  • at faculty of commerce - Cairo University
  • May 2013

Specialties & Skills

Accounting
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Marketing
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Gas Accounting
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Customer Service
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Retail Accounting
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INSTRUCTOR
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CUSTOMER SERVICE
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MS OFFICE 2007
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PEACHTREE
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WINDOWS XP
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Advanced Search on Internet
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windows 7
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Adobe PS CS5
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Languages

Arabic
Expert
English
Expert

Memberships

El -Sawy Culture Wheel
  • Member
  • April 2012
IRC Embassy of the United States of America
  • Member
  • January 2012
Resala Association
  • Volunteer
  • April 2012

Training and Certifications

Basics of Hardware , Anwar Resala For Human development (Certificate)
Date Attended:
May 2012
Valid Until:
June 2012
English Lower Intermediate II (3 CEU), The American University In Cairo (Certificate)
Date Attended:
July 2009
Valid Until:
September 2009
I C D L , Center for advanced Software and Biomedical Engineering Consultations, Cairo Unive (Certificate)
Date Attended:
March 2012
Valid Until:
March 2012
Customer Care Course , Anwar Resala For Human development (Certificate)
Date Attended:
September 2011
Valid Until:
September 2011
English as a second Language Diploma 72 Hours, Narita Academy (Certificate)
Date Attended:
July 2011
Valid Until:
October 2011
General English Elementary Stage 108 Hours, New Horizons (Certificate)
Date Attended:
July 2011
Valid Until:
September 2011