Supervisor customer services and sales
Etisalat Egypt
Total years of experience :13 years, 2 Months
• Ensuring & provide leadership.
• Responsibility to achieve the overall branch target.
• Drives and supervises sales and customer care teams within store ensuring customers are getting the best service as per organization standards.
• Meets or exceeds organization objectives including achieving sales quotas and targets.
• Supervises daily work flow for all staff in store by planning and assigning daily goals, tasks, and assignments.
• Responsible for improving employees’ performance in service delivery standards.
• Designs employees work schedules and monitor the attendance system to ensure coverage for appropriate customers.
• Provide feedback to Management on all operational matters, product standards, performance of suppliers and service providers.
• Ensures that all applicable company policies, procedures, and store programs are clearly communicated to staff and implemented.
• Ensures store is meeting visual presentation standards
• Direction and advice the staff to promote efficient delivery of sales service.
• Monitoring the receiving and delivery area.
• Monitoring and supervising sales rate & target.
• Handling Customer complaints.
• Responsible for coaching and training for new employees.
• Coursework included: Accounting Control, Managerial Accounting, Accounting for Analysis, Governmental Accounting, International Financial Management, National Accounting, Environmental Accounting, Tech. Eng. Feasibility Study, and information System technology, Decision Support Systems, Managerial Accounting III, Strategic Policies, International Finance I, Management Control, Applied Statistics III, Social Accounting, International Finance II, and Small Bus. Adm. System, Risk Investment. ---------------------------------------------------------------------- • Project: Financial analysis of an industrial company. • Evaluation: Excellent