Network Engineer in Network Monitoring Centre Mursalat Compound Riyadh
Detecon al-saudia (detasad)
Total years of experience :12 years, 1 Months
● Data Customer Care Support.
● Service Trouble management
● Resource Trouble management
● Resource Trouble Analysis & Field Support
● Core & Access Network surveillance, Fault Analysis & restoration through EMS/NMS.
● Coordinating to correct the installation deficiencies with relevant Groups.
● Trouble tickets management (909 CRMD, 907 (ICMS), NMC & Districts RTTS).
● Reviewing & update existing complaints handling procedure and make recommendations for its.
● Analyzing & localizing service & non-service affecting resource troubles.
● Coordinating with field technician to fix resource faults and with TTAC for escalated issues.
● ● Maintenance of IP/MPLS network for east region
● Providing Support to NOC Engineer working in DNOC (Cisco, Juniper)
● Physical inspection of Cisco and juniper Routers and switches(PMR)
● Verification of the optical fiber links for physical connectivity of IP/MPLS Ring and SDH devices used in rings.
● Responsible for troubleshooting and resolving customer network faults escalated from L1/L2 or various entities
● Quantity of the devices used in IP/MPLS rings is 547.
● Cisco routers used in IP/MPLS rings are CRS-1, PGSR 12000, 7613, 7609, 7606.
● Cisco switches used in IP/MPLS rings are ME 3400
● Juniper switches used in IP/MPLS rings are J1440, E320, M320
● Troubleshooting for issues related to IP-Core using DWDM Technology.
● Interfacing with vendors (Cisco/ Juniper/ALU/Siemens/Huawei ) to identify/ resolve/ software/hardware related bugs
• ● Provided support of a network consisted of 9 servers and 150 workstations including domain controller, DHCP, DNS, Exchange, and ISA Server;
● Maintained and designed a secure Network for clients, which helped me improve my IT skills and gave me excellent understanding of network security issues;
● On-site and off-site Technical support for Windows NT, 2000, XP, 2003, Vista, and all MS Office suite applications and also remote desktop support. This improved my technical skills immensely and ensured they were up-to-date;
● Weekly backup plans
● Configured Servers to meet specified requirements; hard drives, RAM, PCI/ISA cards, and software
• Maintains network server and workstations
• Provided technical support
• All Microsoft Office 97, 2000, XP, 2003 suite applications support
• Hardware/Software issues
• Office Management and administrative responsibilities
1st Div / 2.7 internship Pakistan Software Export Board Islamabad • Internship with PSEB project “Automation of Domestic Manufacturing Industry”. Data entry, filing and software testing.
2nd Div
2nd Div
1st Div