Senior Audit Officer
MCB Bank Ltd
Total years of experience :16 years, 10 Months
Internal Audit Officer Responsibilities:
•Preparation and validation of E-Audit observations and reports contain the scope and purpose of the audit along with the findings.
• Investigation of financial transactions as per State Bank of Pakistan (AML/CFT) regulations.
•Inspection of financial records (Cash books, Account opening forms, Income leakage record, Daily Inward and Outward remittance, “Cash Deposit and Withdrawal and Shipment” vouchers, Lockers record, and Branch General Control) to evaluate their reliability and accuracy according to the operational manual and inter-office circulars.
•Review the efficiency of routine operations of the bank as per policies and Investigate the “Electronic Information System and Electronic KYC” of customers.
Branch Banking Operations Responsibilities:
•Account opening and its documentation, Activation of dormant accounts, and Stop payment.
•Knowledge about different banking systems (T24 Temenos, Oracle “Flex Cube, Teradata, Western Union).
•Handling of operational activities “Local and foreign” remittances, cross-sell of products (Credit Cards, Life Insurance, Auto Loan, Personal Loan), and Idea about Letter of Credit, Bank Guarantee, and UCP 600.
• Customer Services
• Administration work
• Deposit mobilization
• Documentation and Report writing
• Customer Services
• Administration work
• Deposit mobilization
• Documentation and Report writing
Hotel Supervisor Responsibilities:
•Identification and verification of a customer’s need to achieve his/her satisfaction level.
•Managed customer’s incoming and outgoing phone calls.
•Schedule in-house and external events, management of the restaurant’s floor roster for staff members to greet customers with warm welcome and manage the restaurant maintenance i.e. (Layout decoration, and Kitchen cleanness).
•Managed staff work in shifts “Morning, Afternoon, Night, and Weekends”.
•Record-keeping of the hotel/restaurant database “Invoices”, and filing of confidential official documents.
•Preparation of MIS (Management Information System) related to hotel/restaurant maintenance, i.e. (Generator fueling, Electricity billing, Inflow and Outflow of inventories, Janitorial and Housekeeping staff daily attendance).
•Preparation of monthly hotel/restaurant expense head, budget reports, and up-to-date policies as needed
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