IT Sales & Procurement Manager
G Z Tech Traders
Total years of experience :17 years, 6 Months
Liaises with key company employees to determine their product and service needs. Develops and implements strategies for procuring, storing, and distributing goods or services and maintaining stock levels. Travel overseas to procure different products and introduce in the industry as current market trend. Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence. Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives.
Provide Leadership and Management of technical support on system and network equipment, IT systems operation hardware/software and operation of department. Experienced in MS Outlook 2007/ 2010/2013, MS Active Directory 2003, 2008 R2, File servers DNS, DHCP, Print server.Provide 1st & 2nd level support and maintenance. Staff Management, training, support and leadership, operate a system, preventive maintenance for all buildings, systems and equipment in the school (e.g. projector & hand held devices) and ensure all portable IT equipment is tested annually and logged.Provided customer service for log-ins, network and local printer issues, IP issues. Reset and unlock network passwords using Active Directory, Managed security settings for access to organizational in boxes and distribution lists using Active Directory. Used SMS to remotely configure printer settings and trouble shoot end user login issues. Supervised 10 helpdesk
technicians; responsible for providing training on core duty tasks of the helpdesk operations. Responsible for providing and tracking and insured training was current for assigned helpdesk technicians & end users for training. Created policy and procedures by providing guidance, direction and instructions to helpdesk technicians. Maintained Up Grade Training records of technicians. Provided 30, 60, 90 day and yearly ratings of technician performance. Created and close trouble tickets using REMEDY trouble ticket database. Used SMS to remotely login and install anti-virus updates on computer accounts and remove unauthorized software. Also used SMS and Remote Desktop connection to troubleshoot and fix end user issues. Performed daily & weekly backups on 4 Microsoft servers. Reinstalled/formatted Windows 2003/ XP/ windows 7 operating systems for base populace of over 500 users. Compile weekly and monthly reports on the existing infrastructure & networking issues. Submit reports of hardware, software & network upgrades to the Squadron commander.
The Shoprite Group of Companies, Africa's largest food retailer, operates 1456 corporate and 380 franchise outlets in 17 countries.Being dedicated Shoprite Engineer to maintain the POS, Money Market, Radio Retail and back office PC's and IBM & HP Servers as well.
Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, security (perimeter, edge and core) solutions, proxies, anti-virus solutions.
•Provide assistance to users in store environment to troubleshoot issue, proper installation, utilization, and operation of PC’s and other related hardware systems.
•Technical Supervisor for junior technician and guide them to troubleshooting hardware and software issue with Windows XP, Vista and Windows 7 exchange infrastructure and environment supporting within 125k+users pc, Group Policies Hardware, Security, Internet.
•Installing Cisco Switches, Cabling LAN, PC Analysis Troubleshooting, Networking PC and Printer, UTP Cable Terminating, crimping and Layout.
•Provide Support Maintenance and Troubleshoot of all Hardware devices (desktop, Laptop, all Printers and Network Equipment), Software Installation and Operation.
•Exploring and developing new capabilities in areas of Unified communications, such as mobility capabilities, enhancing video/audio conferencing, VoIP to smart devices.
Responsible for procurement of the material, services, IT equipments, general items & vehicles.
Repairing and upgrading of client machines, implementation of networks, internet installations, server configuration, and maintenance of IT infrastructure for various SMME's. Sell of IT related peripherals to the general public. Basic task to Diagnosis of desktop support, troubleshoot the queries, to handle client applications, networking and infrastructure issues.Experience of supporting a wide and varied client base applications.Troubleshooting PC’s, and laptops hardware maintenance and software installation.Data and printer sharing. Imaging PCs and laptop using Symantec ghost.Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003, 2007 and 2010, Windows Server Backup products, LAN and WAN, Remote access, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and switches.
Selling of IT related products to the general public. To help with technical aspects of the product. Installations, repairs, tests and warranties. Upgrading of client machines, adding new hardware and internet installations. Provide Support Maintenance and Troubleshoot of all Hardware devices, Desktop, Laptop, Printers and Network Equipment, Software Installation and Cabling.
Brand development, Advising new businesses on formation of corporations and business structures, Instruction on workstation setup for prevention of eyestrain, repetitive strain injuries, and backpain. Give onsite and offsite classes.
Accounting, DOS, LAN, UNIX, Windows, BASIC, PASCAL, COBOL, FORTRAN PROLOG, FOXPRO, Finance, Computing Mathematics, Marketing, System Analysis & Designing, Economics, Principal of Management, Data Structures, System Programming, Business Statistics,Computer Graphics & animation, Circuit Theory, Computer Maintenance & Architecture, Computer Theory & Construction, Computer System Modeling, Business Communication, English.
Basic, Cobol, C, Data Communication, Accounting, Foxpro, DBase, Ms Office, Windows