Senior Business Analyst
Tim Hortons
Total years of experience :27 years, 4 Months
• Collaborate with stakeholders to improve business processes and address critical issues.
• Investigate business trends, presenting relevant findings to C level managements.
• Liaise with the development team for technical solutions.
• Streamline and standardize incentive plans for timely execution.
• Optimize customer data utilization for beneficial changes.
• Conduct comprehensive sales/revenue analysis and integrate with budget forecasts.
• Compute and publish incentives for all employee levels.
• Assess new products and promos to prevent cannibalization.
• Assist in project planning, ensuring deliverables align with objectives.
• Create concise reports, dashboards, and visualizations for data-driven insights.
• Assess and test business and financial controls using extensive data analysis.
• Assist in special projects, investigations, and assigned duties for internal controls.
• Extract data from various sources and share it across departments within scheduled timelines.
• Evaluate and manage performance for staff on a monthly/quarterly basis.
• Conduct IT access reviews, ensuring correct access for each staff member. Streamline and standardize incentive plans for timely execution.
• Coordinate with different departments to validate sales and incentives using mathematical and statistical techniques.
• Perform data validation checks, identifying trends or patterns in complex data sets.
• Recommend and implement databases, data collection systems, and analytics strategies for efficiency.
• Utilize data visualization techniques to assess sales quality.
• Prepare periodic reports for senior management stakeholders.
• Create, compile, and export department databases containing case information.
• Assist and train the sales team to ensure checks and controls before case submission.
• Maintain and submit statistical data, MIS, and EOD reports for various units.
• Periodically shred data for various units.
• Develop a filing system for active sales files digitally and in hard copy.
• Monitor runners and couriers to ensure compliance with laws and policies.
• Reconcile and assess KYC and financial documents, including bank statements.
• Review cases for proper documentation as per AML policy before submission.
• Describe the product benefits and any special offers
• Advise about how these may benefit customers personally.
• Deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales.
• Promoting financial facilities to potential customers
• Communicate with other departments and branches in order to deliver and enhance customer experience.
• Financial Advising
• Addressing customers requests
• Premier Credit card and related complaint resolution
• ATM and Network monitoring
• Worked on inbound and outbound calls
• Provided customer support for 345 & UAN.
• Performing financial and non-financial transactions
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Assist customers in finding a way to meet financial obligations without getting further behind.
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