Program manager
Mazaya
مجموع سنوات الخبرة :14 years, 0 أشهر
• Managing (4) enterprise projects implementation
• Lead application team by giving them the full support and the wide space to lead their own area
• Implement the most sophisticated integration model between SalesBuzz and MS AXAPTA, think about (2) multi-company defined on AX with all privately data and separate transactions integrated with SalesBuzz that manage and control the sales transactions and upload them to AX on each company database separately
• Implement professional pre-sale cycle with new ideas that share in increasing business productivity
• Communication between departments got through systematic processes in SalesBuzz and AX
• Create additional reports that are the back bone of the implementation starting from the picking list to prepare the sales orders to the invoice layout to customers with different layouts based on conditional criteria
• Implement Fleet management system to monitor all the vehicle operations, utilize the current resources and highlight on most frequent processes like fuel, expenses and trip management
• If you have large database so you have rich valuable information, making data analytics and informative insights using machine learning and data mining techniques using Crystal report, SSRS, Excel pivot tables tools
• Leading the project implementation of the mobility system "SalesBuzz" as an SFA
• Support the business/technical sides of the project
• Monitor and follow up the integration between SAP and SalesBuzz
• Managing Application Support Engineer Team
• Provide first line support to users by providing analysis and resolution for routine operational application issues
• Provide the suitable solutions for any application issue within the agreed on SLA and based on the criticality of the issue
• Monitor the corporate application to ensure service availability 24/7
• Record and track incidents, complaints or requests.
• Collaborate with other IT teams (such as infrastructure team) in problem diagnosis and resolution.
• Support deployment of process enhancements by working with business on data collection and training key users on new functionality.
• Perform testing of solutions delivered development team to address process improvements with business process owners, and coordinate with development team for issue resolution
• Participate in analysis for new changes and required operational enhancements
• Customize/Create additional reports using Crystal Report 2008
• Develop and administer SQL Server 2012
• Support ERP (Sage) and InSoft applications (Desktop and mobile editions)
• Maintain and support backend databases of MS SQL Server 2008
• Define/modify the master data definitions
• Provide highly support to the business processes
• Train and develop the users to be aligned with the work flow
• Provide 1st & 2nd level user support for hardware and business software
• Support network connections and lease line (Vodafone, TE Data)
• Build IT organization, developed hiring and development plans
• Ensure proper IT Budget maintenance (CAPEX, and OPEX)
• Support ERP (Microtech Infinity) integrated with Sales Buzz applications (Desktop and mobile editions)
• Maintain and support backend databases of MS SQL Server 2005/2008
• Support GPS and Intermec devices (PDA & Printers) connected with public APN using GPRS
• Train users on using business applications as needed
• Supervise on 5 professional IT specialists with direct line authority to support 125 employees
• Provide assistance with SLAs, contracts and agreements for third-party suppliers
• Lead the ITIL & PM preparation/implementation of annual (GDA) which conducted by P&G
• Plan & Manage department budget in terms of CAPEX & OPEX to serve the business needs
• Administering and maintaining Windows Server 2003/2008
• Managing and Configuring Exchange Server 2007 & 2010 and ISA Server 2006/TMG 2010
• Support and monitor network infrastructure and manage active directory and domain controller
• Provide 1st & 2nd level user support for hardware and business software applications
• Producing, digitizing and maintaining maps using ArcMap S.W
• Implement ITIL life cycle using SysAid portal
• Maintain a log for incidents & Update IT assets records as appropriate
• Support ERP (Microsoft Dynamics GP 10.0) especially discrete manufacturing and distribution modules
• Support FIRST Systems application especially Service Call Management module
• Create/Customize additional reports for FIRST systems and Microsoft GP 10.0 using Crystal Report 8.0/10.0
• Develop and administer SQL Server 2000, 2005 & 2008
• Develop data conversion and testing strategies using Microsoft Dynamics GP 10.0 Integration Manager
• Support ERP (Microtech Infinity) especially Financial modules, HR and Stock Control with performing customizations and modifications based on the users' levels
• Create/Customize additional reports for ERP (Microtech Infinity) using Crystal Report 8.0
• Develop and administer SQL Server 2000
• Support network infrastructure, hardware and software assets
• Extensive experience with enterprise software in installing and administering computer based applications in modern technologies of client /server architecture. • Good experience in supporting Microtech Infinity ERP modules and Microsoft Dynamics GP 10.0 ERP. • Support sales force automation system Sales Buzz applications (Desktop and mobile editions). • Managing and maintaining a Windows Server 2012 Environment. • Configure and troubleshoot personal digital assistant (PDA) devices and general knowledge of mobile communications (public APN, private APN and GPRS). • Providing technical support needed to the users in order to ensure business continuity. • Install and configure time attendance machines to provide more functionalities to HRMS software and configure thin client machines. • Install and administer Symantec antivirus to promote security awareness to ensure system security and to improve server and network efficiency. • Good knowledge in producing, digitizing and maintaining maps using ArcMap S.W. • Installing and Configuring Exchange Server 2007 & 2010 • Planning and installing ISA Server 2006 with configuring and managing ISA console management. • Knowledge of Implementation and Maintenance Microsoft SQL Server 2012. • Extensive authoring T-SQL and SQL Scripting using Microsoft SQL Server 2005. • Develop data conversion and testing strategies. • Knowledge of Microsoft Dynamics GP 10.0 Integration Manager. • Sound knowledge of Crystal Report 10.0 with authoring formulas to make calculated fields in the reports. • Good knowledge of SQL Server Reporting Services 2008. • Knowledge of ITIL lifecycle and its implementation. • Cost and Financial background with the ability to implement and deploy ERP modules. • Microsoft Office (Word – PowerPoint – Access – Excel – Outlook – Visio, Project 2007).
