Total Years of Experience: 47 Years, 3 Months
December 2015
To March 2017
General Manager
at MAZADA Consortium
Location :
Bangladesh
Automobile, Automotive, Marine vehicle, Equipment’s, Generator, pump, other construction & earth moving equipment and Electrical appliances. Installation of gantry crane, assembling crawler crane, loading, unloading, lifting etc.
• Oversee, coordinate & monitoring of Engineering service, Customer service, Accounts, HR & Admin, procurement local store & other related after sales service works of Rangs Workshop Limited
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliance's
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Landrover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
• Oversee, coordinate & monitoring of Engineering service, Customer service, Accounts, HR & Admin, procurement local store & other related after sales service works of Rangs Workshop Limited
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliance's
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Landrover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
July 2011
To November 2015
General Manager and Head of Service, QC and Training
at Hyundai Motor Bangladesh Limited Millennium Motor Bangladesh limited, Pacific Motor Limited, Millenn
Location :
Bangladesh
• Oversee, coordinate & monitoring of Engineering service, Customer service, Accounts, HR & Admin, procurement local store & other related after sales service works of Rangs Workshop Limited
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliance's
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Landrover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliance's
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Landrover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
September 2009
To July 2011
Head of after sales in Automobiles Industry
at Rangs Workshop Limited
Location :
Bangladesh
• Oversee, coordinate & monitoring of Engineering service, Customer service, Accounts, HR & Admin, procurement local store & other related after sales service works of Rangs Workshop Limited
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliances
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Landover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliances
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Landover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
March 2005
To October 2009
Deputy Managing Director and Head of operation
at Dhaka
Location :
Bangladesh
• Oversee, coordinate & monitoring of Engineering service, Customer service, Accounts, HR & Admin, procurement local store & other related after sales service works of Rangs Workshop Limited
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliance
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Land rover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
• Oversee (Total operation) a team of more than 160 personnel including Engineers, Customer Relation Executives (CRE), Technical Supervisors, Store executives, driver & Technicians, accounts & audit, HR & admin MOWASALAT Qatar.
• Provide technical support & guidelines to Engineers & CRE’s in day to day activities
• Target oriented & meeting deadlines at HMBL
• To ensure sustainable business growth with profitability by maximum utilization of resources at PML
• Business development plans, policy & activities at MSCL.
• Business Dealings with internal & external Customers.
• Provide best support service activities and ensuring that customer complaints are dealt within a structured manner and time frame. BMBL
• Arranging service campaigns & promotional activities at MSCL
• Manage, communicate and motivate staffs in line with company’s vision and mission, in order to achieve maximum output
• Preparing Quality Manual, Quality Policy & Quality Objectives at PML, HMBL, BMBL and MSCL
• Monitoring work Instructions of different departments as per ISO 9001-2008
• Ensuring work station operations strictly in line with ISO compliances
• Monitoring training & conduct tests as per ISO guidelines
• Monitoring Internal Audits as per ISO schedule
• Oversee ISO Management Review Meetings (MRM)
• Monitoring to developed Dealer Management Software (DMS/WMS) in accordance with Company policy & ISO compliance
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• Technical trainer for Jaguar Land rover/Hyundai, Nissan and Ssangyoung Motor both sales skill and technical services.
November 2005
To February 2007
Instructor/trainer (Taxi & Limousine)
at MOWASALAT/ Carwa
Location :
Qatar - Doha
• Prepare training road map & Training calendar
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
• To monitor & ensure useful deployment of transport.
• Monitoring and ensure to provide skill up grading training for driver on defense & safe
driving principal,
• Awareness driver regarding awareness of traffic rules, regulations and laws.
June 1996
To July 2001
Maintenance suport team member
at GKN Defense/ALVIS Vehiles
Location :
Kuwait - Al Kuwait
To perform the after sales service compliance, viz; daily maintenance, periodical maintenance, repair, commissioning, PDI etc for Desert warrior, Repair and recovery vehicle, Telescoping boom /Mobile crane.
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