IT Support Officer
Global Petroleum Business & Trading
Total years of experience :10 years, 10 Months
Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Provide documentation and technical specifications to management for planning and implementing new or upgrades of IT infrastructure
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and database performance
Installation and configuring computer hardware, software, systems, Networks, printers and scanners
Configuring Active Directory (AD) and managing user permissions.
Checking computer equipment for electrical safety
Configuring, installing, and maintaining Routers, Switches, NVR, Access Points, Printers, Fax Machine, Biometric Devices (Attendance/Access control), Backup Drive, CCTV etc..
Knowledge in usage of backup software’s (Symantec Exec)
Ensure and maintain connectivity throughout company's LAN network.
Configuring and managing IP addresses (DHCP, Static, DNS etc..) for all the peripherals.
Managing domains and coordinate with the providers for any issues
Managing Google Apps Mail service.
Installation & maintenance of ERP Applications with support of developers.
Implementing Video Conference AV systems Infrastructures.
Coordinating with Internet Service Provider (ISP) for new updates and better solutions.
Registering, Evaluating & Prequalifying suppliers
Trouble shooting through a series of actions, either face to face or over the telephone or remote access to help set up systems or resolve issues;
Configuration of VPN (FortiGate) and ensuring remote connectivity.
Project #1
Client : Al Resalah School of Science, Sharjah, UAE
Project : Customized Mobile App Installation and CCTV Installation
Duties & Responsibilities
Installation of customized mobile application for 5, 000 Tablets and training the teachers and students about the application usage.
Evaluates, diagnoses, troubleshoots systems and perform repairs as necessary.
Performs upgrades and additions to systems in order to increase functionality and usability.
Performs service/installation of access control, closed circuit television systems (CCTV).
Requests equipment and supplies for the purpose of maintaining inventory and ensuring availability of required items
About Company
Dr. Reddy’s Foundation is an NGO, and nonprofit partner of India’s Largest Pharmaceutical Company Dr. Reddy’s Laboratories. DRF is working as charity trust under DRL and with partners like Intel, Accenture, Ernst & Young, Dell, Cisco, Bharat Petroleum, NABARD, Axis Bank Etc.
Duties & Responsibilities
Maintaining Servers and PC’s
Monitoring the updates, and firewalls of Server
Managing user permissions.
Maintenance of network connections/LAN Connections.
IP Configuration.
Configuring, installing and maintaining the Networking devices
Providing support, including procedural documentation and relevant reports.
Setting up new user’s accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Testing and Evaluating new technology;
Conducting electrical safety checks on computer equipment