Desktop Support Engineer
EXPO2020
Total years of experience :12 years, 9 Months
Laptops. Desktop’s imaging using Acronis True image
Laptop and Desktop Wiping with Blancco Tools
Responsible Configure and support Microsoft Office OneDrive, Outlook, Share point, Teams. WebEx
IT ticketing using Manage Engine Service Desk Plus
Printer Support (hp, canon)
VPN Support Cisco Any Connect
Meeting Room Support
Click Share Configuration and support
Mange engine Desktop Central Support
Servers. Laptops. Desktop’s imaging using Acronis True image
Migration of windows 2008 Server to Windows 2016R2 Servers
IT ticketing using ServiceNow
• Experience In AD, DHCP, DNS, WINS
• Experience of HP, Dell, IBM technologies
• Responsible for Windows 2016 server’s administration Enterprise level, maintain.
• Desktop & Laptop Migration Windows 7 to Windows 10
• Responsible Configure and support Microsoft Office OneDrive, Outlook, Share point, Teams.
• Disk Cloning HDD to SSD
Dubai from 2020-Jan till 2020-Dec.
* Laptop and desktop imaging using CAGI
DEPOT drives.
* Install and configure VPN application
(Cisco AVPN, Zscaler)
* IT ticketing using BMC remedy.
* Install and configure Microsoft office 365.
* Install and configure IBM accounting
application (IBM I-access)
* Install and configure printer and scanner.
* Install and configure Avaya IP phones.
* Install and configure Cisco video
conference system (MX 800, MX200)
* Install and configure Bit locker encryption
application.
* Remote support using Cisco WebEx,
Microsoft teams, skype for business.
* Configure business email on iPad and smart
phone using Intelligent Hub application
* Adding and removing pcs and users from
active directory.
* Domain users and password Reset,
Daidawi. Computer LLC Sharjah. & Ras al Khaimah. UAE
Worked as a
1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printer
Assembly and Disassembly laptop and Desktop Computers
Configure different types of network & Troubleshooting network issues
Install and Troubleshoot All Microsoft Server version
. of. India
Education Board of
Education Board of
