Mukesh Kumar MLS

Spearheaded IT operations as the single point of contact for Infosys client Mercedes-Benz/Daimler, serving over 350 users.
Oversaw IT services for the Middle East and Eastern Africa regions.
Formulated and implemented IT policies and best practices.
Managed data center operations and enforced data governance protocols.
Directed network administration and executed network installations.
Supervised data backup processes to ensure data security.
Generated SLA reports to monitor service level agreements.
Conducted performance evaluations for the service desk team.
Provided onsite VIP support for high-level executives.
Managed onboarding and offboarding processes for employees.
Handled WPS and DNS activities to ensure seamless IT operations.
Managed inventory to optimize resource allocation.
Controlled costs and budgets to maximize efficiency.
Oversaw vendor relationships and negotiations.
Maintained detailed reports, field notes, and daily activity logs.

Managed IT operations for offices in UAE, Egypt, and Lebanon.
Led induction and off-boarding processes for employees.
Oversaw Active Directory management.
Implemented data center management strategies.
Executed system recovery and repair operations.
Set up remote network access for improved connectivity.
Conducted internal audits to ensure compliance.
Facilitated software and hardware purchases and renewals.
Enhanced IT workflow processes.
Upgraded system hard drives for optimal performance.
Managed IT procurement activities with local and international suppliers.
Met SLA requirements for efficient service delivery.
Conducted analytical reviews to identify areas for improvement.
Maintained inventory and managed CCTV systems.

Conducted rack structuring and LAN connectivity in all Pavilions at Expo 2020.
Managed 700 IDFs and MDFs.
Set up connectivity between switches to Patch Panels and labeled connections.
Traced connectivity issues from Data Center to IDFs and MDFs.
Configured and installed CCUM for Cisco phones.
Assisted with the implementation and support of network monitoring tools.
Provided network support services for devices such as hubs, bridges, routers, and other hardware.
Managed, tracked, and coordinated problem resolution and escalation processes.

Led a team of 8 Engineers overseeing the Frontier Airlines Project.
Conducted network monitoring across all US airports using SolarWinds.
Performed traffic analysis using WireShark.
Analyzed weekly and monthly SLA reports.
Managed Pilots & Cabin Crew AD accounts creation & deletion.
Configured Group Policy settings and Distribution lists.
Provided troubleshooting for Office 2016 and Outlook issues.
Resolved network issues and Global Connect VPN issues.
Remotely troubleshooted Check-in Printers and Baggage Printers.

Remotely installed Parallels App on users' MAC PCs.
Installed Windows OS on Parallels VM.
Troubleshot any issues related to Parallels.
Addressed Windows OS issues.
Diagnosed network connectivity and antivirus issues in VM.
Ensured regular OS updates for Parallels users.

Installed and maintained antivirus software, ensuring system security.
Addressed antivirus software-related issues promptly and effectively.
Provided customer support, including sales and assistance with antivirus software.
Actively promoted comprehensive antivirus packages to new users.
Troubleshot network connectivity issues to ensure seamless operations.
Conducted regular antivirus updates for existing users to enhance protection.
Enhanced communication skills through frequent interactions with clients and colleagues.
Developed organizational and communication skills through coursework and volunteer engagements.
Driven by a passion for learning and dedicated to ongoing personal and professional development.
Exhibited strong organizational and time management abilities while juggling multiple projects.