Unit Head - Learning & Development
JS Bank Ltd
Total years of experience :18 years, 10 Months
- Develop comprehensive L&D Strategy for the organization, in collaboration with internal stakeholders.
- Develop and implement Management Development program.
- Develop e-learning capability and shift programs towards blended and electronic delivery.
- Develop and execute Management Trainee program in collaboration with Talent Acquisition.
- Identify, develop and execute employee and organizational development initiatives.
- Develop comprehensive L&D Strategy for the organization, in collaboration with internal stakeholders.
- Align Learning priorities and objectives to enable achievement of organizational goals.
- Develop and execute organization-wide Annual Training Plan with internal stakeholders.
- Leverage internal and external resources for the rollout of training programs.
- Accountable for Learning Management System, and quality of training content and assessment.
- Accountable for annual Learning Budget.
Key Accomplishments:
- Grew learning participation by 900% over 2 years
- Grew learning offerings by 100% over 2 years
- Achieved 99% learning coverage in 2020
- Launched e-learning platform & LMS
- Formed Cross-Functional Learning Team for execution of L&D strategy
- Liase with internal stakeholders to identify learning opportunities and development needs.
- Lead Program Design, Content Development, Training Delivery, and Program Management.
- Design and manage training, rotation, placement, and mentoring for Management Trainees.
Key Accomplishment:
- Launched development programs for Business and Operations staff
- Supervise all L&D activity for the South Region including Program Management, Content Development, General Administration, Budget & Expense Management, and Training Delivery.
- Manage stake holders to ensure program execution.
- Develop training programs on Branch Banking Operations and Soft Skills.
- Developed e-learning modules for organization-wide rollout.
- Facilitate training programs at all required locations.
- Gather feedback to constantly improve programs for achievement of organizational goals.
Key Accomplishment:
- Facilitated 120 days of training in 2012
Manager Operations, Hyderi Branch, Bank AlFalah Limited, Karachi, Pakistan July 2006 - May 2010
In June of 2006 I was promoted to Manager Operations, which meant that I was solely responsible for the smooth functioning of the Operations Department. My designation also made me the second-in-command at the branch and the officiating manager in the absence of the Branch Manager. I was also responsible for ensuring that monthly reporting to head office were submitted in a timely manner, and for ensuring that all payments related to the branch were made in a timely fashion, as well as ensuring Audit Compliance. Additional training courses attended: Centralized Account Opening, KYC & AML, Credits, Prevention of Frauds & Forgeries, Attaining a Better Audit Rating, Customer Services, and Personal Effectiveness.
❑ Management Trainee Officer, Bank AlFalah Limited, Karachi, Pakistan May 2004 - July 2006
Bank Al-Falah is one of the fastest growing banks in Pakistan, with more than 350 branches in the country and looking to continue its expansion in domestic and international markets. I was inducted into the bank with the Management Trainee class of 2004; after a ten week class-room training program I was assigned to the SITE Area branch for a six-month on-the-job-training stint in Operations. Five months later I was transferred to the newly opened Hyderi (North Nazimabad) Branch and appointed Cash Department Incharge, which meant that I was solely incharge of Account Opening and all related activities, overseeing Clearing, Remittances, and cash, while also being one of three key-holders at the branch. As aresult I had a total of five people reporting directly or in-directly to me.
Executive MBA two-year weekend program from the premiere management school in Pakistan. Courses: Principles of Management Principles of Accounting Marketing Management Statistics & Mathematics for Business Business Economics Business Finance Business Communication Legal & Regulatory Environment of Business Research Methodology Technology & operations Management Leadership in Organizations Strategic Human Resource Management Accounting for Decision Making Corporate Strategy Brand Management Global Economic & Political Environment Corporate Governance Entrepreneurship Research Paper 1 – The Learning Function at Bank Alfalah Ltd. Research Paper 2 – E-Learning at Bank Alfalah Ltd. and the Pakistani Banking Industry
Extracurricular involvement included: - Co-Chair of Baccalaureate Committee 2001 - President of International students club 1998-2000 - President of Muslim students club 1999-2000 - Muslim Peer-Minister 1999-2001
