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murad alkadassi, Strategy & Business Development Supervisor

murad alkadassi

Strategy & Business Development Supervisor

Sabafon

Location
Yemen
Education
Master's degree, MBA
Experience
25 years, 10 Months

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Work Experience

Total years of experience :25 years, 10 Months

Strategy & Business Development Supervisor at Sabafon
  • Yemen
  • My current job since September 2009

Develop and recommend strategies for VAS & Products, supervise day-to-day business development operations, develop and execute products launch & marketing plans, Lead & work with cross-functional teams on product specifications, project planning, product development and marketing initiatives, ensure ongoing business success of the market offers, Develop efficiencies to increase the effectiveness of reporting and consolidate & maintain Unite reports used internally and externally, recommend changes to current product development method based on market research and new trends, and conduct competitive analysis, comparing product with those of competitors.

Back office specialist: at SABAFON
  • Yemen - Sanaa
  • August 2002 to October 2009

Set up and manage the Back Office, keep staff constantly performed and motivated, keep staff constantly performed and motivated, answer all customers’ inquiries, create and maintain a high spirit and coordination inside the unit and with other, Plan and distribute activities, Prepare and submit activities reports, Report problems and complaints to other units & departments follow up and coordinate actions and Prepare and assure the follow up of customer care procedures

Claims section coordinator: at sabafon
  • Yemen - Sanaa
  • August 2001 to June 2002

Sending the correction file to IT billing, Contact Marketing for any VAS marketing related, Follow up the Web site climes and contact the customers issues, Supervise the team and observe the productivity level and Prepare the weekly & monthly reports according to their time bases..
Support all Service centers via calls and E-Mails, check all of the received Guarantee Letters for (Local - International - Roaming) and Follow up the police station requests sent from the SC.
Receive the problems of the scratch card and prepaid lines and follow them up with Sales section and VAS technical, receive the Prepaid system new users' requests and precede them by sending to VAS, Prepare the weekly & monthly reports according to their time bases and doing the process of the reactivation numbers in the system and give them their units and days.

agent at Tehama Trading company
  • Yemen - Sanaa
  • April 1995 to May 1998

Working as sales person in the show room and doing the archiving and writing small report on daily...

Education

Master's degree, MBA
  • at MBA
  • November 2010

MBA – Open University – Malaysia 2008 – 2010

Specialties & Skills

Marketing
+Endorse 2
Administration
+Endorse 2
Customer Service
+Endorse 2
Marketing Mix
+Endorse 2
Business development skills
+Endorse 2
-Sales & Marketing Skill
+Endorse 0
Ability to work in shifts and in different culture
+Endorse 0
Customer Care Skills
+Endorse 0
Ms Office application word, excel...
+Endorse 0
Organization and resolving problems
+Endorse 0
Team Management
+Endorse 0
Customer care orientated
+Endorse 0
Business Analysis
+Endorse 0

Languages

English
Intermediate

Training and Certifications

Testimonial (Training)
Training Institute:
Testimonial
Date Attended:
April 2013
Testimonial (Training)
Training Institute:
Testimonial
Date Attended:
November 2012
reporting skills (Training)
Training Institute:
Apex
Date Attended:
September 2012
CRM (Training)
Training Institute:
ABO GAZALAH
Date Attended:
August 2012
SABAFON- Marketing -2011 –march best employee (Training)
Training Institute:
 Testimonial
Date Attended:
March 2001
Marketing skills (Training)
Training Institute:
 NOKIA ACADEMY
Date Attended:
February 2006
Business etiquette of customer interaction (Training)
Training Institute:
 International Marketing AND management Institute
Date Attended:
July 2002
 Keep your customers alive (Training)
Training Institute:
CMT House
Date Attended:
November 2005
Marketing skills (Training)
Training Institute:
 Marketing skills
Date Attended:
July 2010
Management skills (Training)
Training Institute:
 The Practical Management Program
Date Attended:
May 2006
SABAFO best employee in the year 2002 (Training)
Training Institute:
 Testimonial
Date Attended:
March 2002
 Computer maintenance and Belonging Spring (Training)
Training Institute:
Alatkan.
Date Attended:
April 2004
Sales &Marketing and customer service management (Training)
Training Institute:
 Sales &Marketing and customer service management
Date Attended:
July 2005