Strategy & Business Development Supervisor
Sabafon
Total des années d'expérience :25 years, 10 Mois
Develop and recommend strategies for VAS & Products, supervise day-to-day business development operations, develop and execute products launch & marketing plans, Lead & work with cross-functional teams on product specifications, project planning, product development and marketing initiatives, ensure ongoing business success of the market offers, Develop efficiencies to increase the effectiveness of reporting and consolidate & maintain Unite reports used internally and externally, recommend changes to current product development method based on market research and new trends, and conduct competitive analysis, comparing product with those of competitors.
Set up and manage the Back Office, keep staff constantly performed and motivated, keep staff constantly performed and motivated, answer all customers’ inquiries, create and maintain a high spirit and coordination inside the unit and with other, Plan and distribute activities, Prepare and submit activities reports, Report problems and complaints to other units & departments follow up and coordinate actions and Prepare and assure the follow up of customer care procedures
Sending the correction file to IT billing, Contact Marketing for any VAS marketing related, Follow up the Web site climes and contact the customers issues, Supervise the team and observe the productivity level and Prepare the weekly & monthly reports according to their time bases..
Support all Service centers via calls and E-Mails, check all of the received Guarantee Letters for (Local - International - Roaming) and Follow up the police station requests sent from the SC.
Receive the problems of the scratch card and prepaid lines and follow them up with Sales section and VAS technical, receive the Prepaid system new users' requests and precede them by sending to VAS, Prepare the weekly & monthly reports according to their time bases and doing the process of the reactivation numbers in the system and give them their units and days.
Working as sales person in the show room and doing the archiving and writing small report on daily...
MBA – Open University – Malaysia 2008 – 2010
