Murad Alkiswani

• Strategic HR Planning & Leadership
o Act as a key partner to founders/executives on people strategy.
o Align HR practices with the startup’s growth goals and compliance needs.
o Support organizational structuring, job design, and workforce planning.
• Recruitment & Talent Acquisition
o Manage end-to-end hiring: sourcing, screening, interviews, and offers.
o Work closely with hiring managers to define roles and recruit top talent.
o Build and maintain talent pipelines for technical and non-technical roles.
• Onboarding & Off boarding
o Design and execute a structured onboarding experience.
o Ensure all legal documents, tech setup, and cultural onboarding are complete.
o Handle off boarding smoothly: exit interviews, access revocations, and knowledge transfer.
• Employee Relations & Engagement
o Be the go-to for employee questions, conflicts, and morale issues.
o Promote a positive work culture aligned with startup values.
o Lead initiatives for team building, feedback loops, and engagement surveys.
• Performance Management
o Develop and implement performance review processes (OKRs, KPIs, 360)
o Guide managers on goal-setting and employee development plans.
o Address underperformance and coach managers on improvement steps.

• Compensation & Benefits
o Maintain competitive salary bands aligned with market benchmarks.
o Calculate the monthly payroll & control overtime.
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• Policy, Compliance & Documentation
o Draft, update, and enforce HR policies, employee handbooks, and contracts.
o Ensure compliance with local labor laws and Central bank regulations.
o Implement HRIS (Human Resources Information Systems) - ZenHR.
• Learning & Development (L&D)
o Identify training needs and implement skill-building initiatives.
o Promote a learning culture with mentorships, courses, or knowledge-sharing sessions.
• Administrative & Operational Tasks
o Manage employee records and reporting.
o Track leave, absences, and remote work arrangements.
o Coordinate workspace needs.

● Leadership and Team Management
o Supervise and provide guidance to the HR team.
o Assign tasks, evaluate performance, and mentor HR staff.
o Ensure that HR staff are trained and updated on policies, labor laws, and best practices.
● Policy Development and Implementation
o Develop, revise, and enforce HR policies and procedures.
o Ensure compliance with local, state, and federal employment laws.
o Implement HR policies in line with organizational goals and industry standards.
● Recruitment and Talent Management
o Oversee recruitment, interviewing, and onboarding processes.
o Collaborate with department heads to identify hiring needs and workforce planning.
o Develop talent retention strategies and manage employee career development.
● Performance Management
o Administer performance appraisals and reviews.
o Provide support to department heads in managing performance issues.
o Implement performance improvement plans (PIPs) and succession planning.
● Employee Relations
o Handle complex employee relations issues, including conflict resolution and disciplinary actions.
o Mediate disputes between employees and management.
o Foster a positive workplace culture and improve employee engagement.
● Compensation and Benefits
o Oversee payroll and benefits administration.
o Ensure compensation programs are competitive and align with industry benchmarks.
o Review and revise employee benefits packages to meet organizational and employee needs.
● Compliance and Legal Matters
o Ensure compliance with labor laws, occupational health and safety regulations, and organizational policies.
o Conduct internal audits to ensure HR processes are in line with regulations.
o Handle employee grievances and oversee legal matters related to HR.
● Training and Development
o Identify employee training needs and coordinate training programs.
o Develop leadership training and career development initiatives.
o Oversee onboarding and orientation processes for new employees.
● HR Strategy and Planning
o Collaborate with senior management to develop HR strategies that align with business objectives.
o Analyze HR metrics and develop action plans based on data.
o Lead initiatives to improve employee productivity, engagement, and retention.
● Health and Safety
o Ensure that health and safety programs are in place and comply with regulations.
o Manage workplace safety initiatives and promote employee well-being.
● Diversity, Equity, and Inclusion (DEI)
o Develop and implement DEI programs and initiatives.
o Ensure the organization is fostering an inclusive and diverse workplace.
● HR Information Systems (HRIS)
o Oversee the use of HR software and ensure data accuracy.
o Analyze HR metrics and generate reports for management review.
o Implement process improvements and automation to streamline HR tasks.

● Social security issues & reports.
● Insurance coordinator (Performance, Reports & Claims, Invoices).
● Modify & update profiles for the employees in VOLT system.
● Manage employee compensation and benefits - vacations, overtime, and others.
● Create functional & technical reports.
● Contracts renewal process.
● Employee relations and social activities.
● Company evaluation by the Employees.
● Employee’s attendance reports & working hours shifts.

• Insurance coordinator (Performance, Reports & Claims, Invoices).
• Create & modify profiles for the employees in SAP system (Personal, Education, Experiences, Payroll)
• Issue the official correspondences (Penalties, Salary slips & Announcements (.
• Manage employee compensation and benefits - leaves, cost, and others.
• Responsible for the onboarding process and orientation plan for all levels of new joiners
• Create functional & technical reports.
• Establishing HR policies & regulation.
• Prepare training materials.
• Conduct essential trainings at the company level
• Managing consultancy agreements for vendors and other suppliers
• Manage legal inquires with the concerned legal departments
• Employee relations and social activities.
• Manage all personnel data and contracts for all employees including onboarding, off boarding
• Work force planning for the HR systems in accordance with the internal and external regulations.

• Managing the sales for renting cars, insurance & facilities (WIFI, car seat, additional driver, & upgrade).
• Extract Shift and daily reports.
• Manage the Data entry on the system
• Information desk & Customer service.
• Manage the transportation assistant team.
• Manage the online & other websites reservation in addition to inquiries.

• Responsible of long listing, shortlisting, and phone screening for the candidates.
• Following up on the interview process status.
• Conducting exit interviews on terminating employees.
• Identifies staff training and development needs, and for planning, organizing & overseeing appropriate training.
• Staying current on the company’s organization structure, personnel policy & laws regarding employment practices.

• Provides service excellence to Qatar Airways VIP customers through telephone, email & optimizes passenger satisfaction.
• Making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
• Training and development for new agent with daily report.
• Escalate all concerns and inquires to the concerned departments

• Provides full service to Saudi Airlines customers through telephone.
• Create new reservations & changes to existing reservations.