HR Officer
McDonald's Jordan
Total years of experience :9 years, 1 Months
• Insurance coordinator (Performance, Reports & Claims, Invoices).
• Create & modify profiles for the employees in SAP system (Personal, Education, Experiences, Payroll)
• Issue the official correspondences (Penalties, Salary slips & Announcements (.
• Manage employee compensation and benefits - leaves, cost, and others.
• Responsible for the onboarding process and orientation plan for all levels of new joiners
• Create functional & technical reports.
• Establishing HR policies & regulation.
• Prepare training materials.
• Conduct essential trainings at the company level
• Managing consultancy agreements for vendors and other suppliers
• Manage legal inquires with the concerned legal departments
• Employee relations and social activities.
• Manage all personnel data and contracts for all employees including onboarding, off boarding
• Work force planning for the HR systems in accordance with the internal and external regulations.
• Managing the sales for renting cars, insurance & facilities (WIFI, car seat, additional driver, & upgrade).
• Extract Shift and daily reports.
• Manage the Data entry on the system
• Information desk & Customer service.
• Manage the transportation assistant team.
• Manage the online & other websites reservation in addition to inquiries.
• Responsible of long listing, shortlisting, and phone screening for the candidates.
• Following up on the interview process status.
• Conducting exit interviews on terminating employees.
• Identifies staff training and development needs, and for planning, organizing & overseeing appropriate training.
• Staying current on the company’s organization structure, personnel policy & laws regarding employment practices.
• Provides service excellence to Qatar Airways VIP customers through telephone, email & optimizes passenger satisfaction.
• Making new reservations; changes to existing reservations; quoting the correct fares, rules of carriage; issuance / re-issuance of tickets; and processing any refunds.
• Training and development for new agent with daily report.
• Escalate all concerns and inquires to the concerned departments
• Provides full service to Saudi Airlines customers through telephone.
• Create new reservations & changes to existing reservations.
