Sr. Customer Service & Operation Executive
M/s. Paragon Shipping & Logistics
Total years of experience :24 years, 8 Months
.• Upon receipt of enquiry from the Client trough sales, I will coordinate with our overseas agents / partners for rates. Once we get rates it will quote to the Client. After get Client confirmation, We have to coordinate with the Agent about the readiness of the cargo and follow the Consignment booking details or arrival details with the agents on basis of that we will open a Job by shipment wise or Client wise. And then with details available we can monitor the shipment arrivals and dispatch.
• Once the Consignment or Shipment reached at destination, we will collect D.O from concerned Shipping Line or Airlines. Along with D.O. we have to collect the Import or Exports documents from the Clients and handed over the same to the Clearance team after verification of the documents, like Is the documents are duly attested by the load port chamber of Commerce or not. If it is not legalized or chambered, we will inform to the Client to do the same or we will clear the shipment with the penalty .
• Sending documents to the Clearance team, getting Bayan, sending Proforma Invoice to the Client for duty charges. After duty paid arranging inspection after Customs approval arrange delivery of the consignment.
• From the day one we receive Client’s booking we have to inform them Day by day activities about their consignment.
• After clearance and delivery, we have to collect all the expenses details about their jobs from the concern personal and arrange Invoice. Will dispatch the Invoice with all the supporting documents related to the particular Jobs.
• Reporting to the Operation Manager, Doha.
• To generate Revenue by the way of Improve Inbound and Out bound sales.
• Improvement of transport Road movement to and fro to Doha and increase the revenue of the Company.
• Handling Air & Sea Import from various destinations.
• Handling VIP accounts like
M/s. Amiri Yacht - Air Import & Sea Import LCL from various destinations to Doha
M/s. United Development Company ( UDC ) - Qatar - Air Import LCL from various destinations to Doha
M/s. Kafood Trading & Contracting - Sea import movements from China sectors.
M/s. Qatar Steel - Sea Imports LCL & FCL from various destinations to Doha.
• Reporting to the Managing Director, Doha.
• To Improve Inbound and Out bound sales.
• Improvement of transport Road movement to and fro to Doha and increase the revenue.
• Handling Air Import from various destinations.
• Handling VIP accounts
M/s. Jumbo Home ( LG ) - Import FCL from various destinations and Export to Dubai
M/s. Ramco Trading & Contracting - Trailer movement from Abu Dhabi, Jebel Ali and RAK.
Pizza Hollandi - Import LCL Cargo from Italy.
• Collecting varies statistic about the shipper / consignee and prepare the plan to penetrate that market.
• Reporting to the Owners Rep, Chennai.
• Out bound sales.
• Increase the revenue by the way of giving preference to the destination.
• Share the knowledge with the team and lead them to improve the sales and Revenue.
• Acting as Head of the Dept. and update to the market information by the form of report and submit to the Owners - Rep every week.
• Collecting varies statistic about the shipper / consignee and prepare the plan to penetrate that market.
• Improve the Reefer and Special equipment loading and update this information to our principle in Taipei weekly.
• Contributing to revenue increase through my negotiation skill with the client.
• Reporting to the Branch Manager Sales, Chennai.
Promote outbound Sales
• Team Head for South East Asia and Middle East Consol Development.
• Improve the Consol export shipment to South East Asia sectors Like Singapore, Portklang and Middle East like Jebel Ali.
• Achieved 25 Teus to 50 Teus Full Container loading of South East Asia and Middle East every month.
• Collecting varies statistic about the shipper / consignee and prepare the plan to penetrate that market.
• Contributing to cost reduction through my negotiation skill with the Liners.
• Preparing Daily sales call report and update the client feedback to the Branch in charge and improve my performance.
Reporting to the Managing Director, Chennai.
•Meet to the CHA People collect consol cargo from them to various destinations.
•After collect the cargo assist with the operation staff to Stuff the cargo into the container at the warehouse.
•At the time of stuffing at warehouse, convey the message to all the NVOCC in the warehouse and get their cargo as co -load in our container.
•Collect the Air Consol cargo Manifest from the Air Lines after the necessary consol amendment and release D.O. to the client.