Mustafa Abu El-liel

•Providing Consultancy for Modern Bakeries (RichBake/Brunch)
o Manpower Planning
o Mass Recruitment for Blue Collars
o Conduct Job Interviews (Blue Collar-White Collars)
o Conduct CBI Interviews for White Collars
o Arrange for Assessment Centers for Managerial level Job Vacancies
o Create Offer Letters for the accepted candidates
o Create Employee Records on Oracle for the newly hired
o Conduct Exit interviews
o Set Salary for the newly Hired according to the “Salary Matrix”
o Input the Financial Data for the Employees On Oracle
o Conduct Training Need Analysis (TNA)
o Create Annual Training Plan
o Budget The Annual Training Plan
o Conduct a meeting with CEO to Approve the training budget
o Create Approved Supplier Pool List for Training Providers
o Arrange meetings with Different training providers to fulfill the training needs
o Assess and evaluate training providers and training proposals
o Supervise the training programs that are being conducted
o Evaluate the Training program with the attendees “Training Assessment Report”
o Gather Reports to Calculate the Success rate of the program and analysis
o Conduct “ROI” Analysis after each program
o Conduct Annual Performance Appraisal for all the employees
o Set the Annual Increase for the employees according to their Performance Appraisal
o Conduct Employee Engagement/Satisfaction Survey
o Represent the HR department in Internal and External Audit (ISO, BRC, Client, Safty.., )
•Create Competency framework
•Create Business Processes and procedures
•Perform Job Analysis/Evaluation
•Create Job Profiles
•Create Organizational Structure Module

• Action Plan Preparation & Management
• Monthly reporting the T&D manager regarding the overall performance for the Department
• Scorecard Management
• Assisting the T&D Manager in the TNA
• Responsible for the Internal Trainer training program
• Assist the R&D in developing new training plans and methodologies and responsible for it’s implementation
• Evaluate and assess Trainers (External/Internal)
• Co-operate with the R&D to create and approve suppliers list
• Responsible for all the training projects inside the organization
• Responsible for the training operation’s logistics
• Responsible for the training venues and it’s preparation
• Co-operate with the R&D to develop new training programs and materials
• Co-operate with the T&D Manager, R&D associate in qualifying new providers
• Responsible for T&D Communication within the organization
• Archive all material and training aids, ownership of the training equipments
• Responsible for the student activities
• Visit different providers to audit the training operations
• Participate in updating the date on the training portal and evaluations for the training programs.

• Reports directly to the corporate Recruitment Manager.
• Establishing and maintaining good relationships between employer and employees.
• Develop and update Job descriptions.
• Responsible for candidate sourcing via on-line recruiting sites (Bayt.com.) Newspaper ad, employee and friends referrals and all other possible sourcing avenues.
• Participating & sourcing of candidates through the Employment Fairs.
• Manage and distribute CV's received, replying where necessary.
• Develop & organize mass recruitment tests.
• Conducts initial HR interviews based on the organization's competencies and prepares recommendation.
• Arrangement of face to face interviews with line managers, and final interviews with directors.
• Ensuring that all the personnel related hiring process is adequate and on time.
• Open communication channels with employees through organizing and scheduling of the I&D meetings.
• Identify the summer interns needed projects and responsible for recruitment of summer interns for each project.
• Manage of the summer interns' evaluation as to determine the most potential of them so to enrich the recruitment pool.

• Deal directly with customers over the Telephone
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Log in customer information
• Responsible for customers accounts
• Take payments from customers using different payment methods
• Manage Customers Bills
• Mange All The Adjustments and Modification on Customers Accounts
• Explain and assist clients in any general or finical query regarding their accounts
• Responsible for managing company's image, norms and culture
• Communicate and coordinate with internal department
• Direct requests and unresolved issues to the designated resource
• Record details of inquiries, comments, complaints and action taken
• Fill and elaborate a customer satisfaction survey