Organizational Effectiveness Manager – GCC & NA
Private
Total years of experience :13 years, 10 Months
Plan, develop, direct and administrate organizational development and change management.
Ensure organization operations are effective, efficient, and aligned with strategic planning.
Ensure the company has the right talent capabilities across companies and build the talent pipeline.
Designed and led Employee Experience concept and internal communications that improved engagement score.
Cultivated a Nationalization strategy to proactively meet the country vision including gender diversity initiatives.
Managed the project to establish company legal entity and Public Relations department, on LOC
level.
Managed leadership team (LT) & LT-1 assessments, feedback sessions and development plan for high potentials.
Directed change management and continuous improvement activities utilizing Kotter & Schlesinger change model.
Developed Talent Acquisition strategies, resulting in improving the quality of recruitment.
Managed the Organization and Human Resources (O&HR) review process for the business unit.
(BU) to forecast the organization and people/talent requirements at every organizational level of the BU.
Created L&D strategy championing self-directed learning and career development.
Developed and administrate training programs, prepared all training materials to build a wide
range of technical and non-technical skills at all levels using appropriate models and tools and
delivered programs using stand-up presentations and group facilitation and learning techniques.
Introduced Talent Matrix Placement tool across the BU and with a 97% on-time adoption rate.
Led employee engagement initiatives including employee engagement survey and leadership
recognition programs.
Directed the activities of performance in designing a multi-level assessment and development strategy.
Designed and administrate Diversity & Culture agenda that improved Female Hiring,
Productivity, Engagement and Retention scores.
Contributed heavily to Shared Services enhancements.
Transitioned HR from traditional labor relations function into comprehensive HR organization
through identify key milestones and communicate them to key stakeholders.
Project managed the vendor selection and implementation process for complete HR modules
(MS Dynamics AX 2012).
Design Total Rewards framework in two months, then implemented after one month.
Design Nationalization strategy to improve national talent skills.
Contributed heavily to Shared Services enhancements.
Joined the company as an HR Coordinator, charted an exponential growth rate through exemplary performance and was promoted through the ranks to the ending designation since April 2012.
Key Responsibilities:
• Oversee day-to-day HR operations.
• Look after payroll and compensation.
• Supervises the activities of personnel administration.
• Being an HR & Admin reference to the staff.
• Supervise data cleaning project.
• Improvements HRIS processes and procedures.
• End to end overseas recruitment.
• Legislation and legal provisions that may affect HR operational processes.
• Supervise manpower planning activities.
• Advise and Assist with disciplinary, performance and personal counselling.
Achievements:
• Acting as Head of HR Assistant (MAY-JUN 2012).
• Successfully Supervised 4 HR Specialists.
• Successfully developed existing HR procedures and processes.
• Improve absence management system.
• Raise accuracy percentage of staff data in the database to 90%.
• Understand customers’ needs, wants and expectations.
• Explain the maintenance that a car may need.
• Give price estimates and make suggestions about future work.
• Set, maintain and exceed customer service standards.
• Monitor and evaluate the performance of maintenance staff.
• Deliver repaired vehicles to customers on time.
