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Mustafa Gadi, Senior integration Analyst

Mustafa Gadi

Senior integration Analyst·ministry of municipalities and Housing

Saudi Arabia

Bachelor's degree, Information Communication and Technology

Work experience

Total years of experience: 9 years, 10 months

Senior integration Analyst

November 2024 - Present

ministry of municipalities and Housing

Riyadh, Saudi Arabia

November 2024 - Present

Company industry:
Public Administration
Job role:
Information Technology

Service Delivery Manager

May 2021 - November 2024

leader Investment Group

Dammam, Saudi Arabia

May 2021 - November 2024

Directly engage with Delivery Field Personnel to obtain schedule data and progress updates and plan workload forecasting
- Translate customer requirements into data and business analytics solutions
- Produce reports for communication and progress to the Service Delivery Centre (SDC) Team, raising any risks and issues as they arise
- Responsible for implementation of BI solutions and development/maintenance of Qlik Sense and PowerBI reports and dashboards.
- Define Key Performance Indicators (KPIs), monitor and improve the performance of the process, driving efficiencies through automation and digitalization.
- Proactively identify, and provide recommendations, to address both blockers and improvement opportunities
- Be accountable for the overall quality of the process and oversees the management of and organizational compliance to the process policies, procedures, workflows, and use of the tools/technologies associated with the process.

Company industry:
Computer Hardware & High-Tech Manufacture
Job role:
Information Technology

IT Project Manager

March 2020 - August 2021

Hoshan Company Limited

Jubail, Saudi Arabia

March 2020 - August 2021

Coordinating with cross discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
• Meeting with project team members to identify and resolve issues.
• Submitting project deliverables and ensuring that they adhere to quality standards.
• Preparing status reports by gathering, analyzing and summarizing relevant information.
• Establishing effective project communication plans and ensuring their execution.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Coordinating the development of user manuals, training materials and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
• Identifying and developing new opportunities with clients.
• Obtaining customer acceptance of project deliverables.
• Managing customer satisfaction within project transition period.
• Conducting post project evaluation and identifying successful and unsuccessful project elements.

Company industry:
IT Services
Job role:
Information Technology

Product & Solution Manager

January 2018 - February 2020

Leader investment group

Riyadh, Saudi Arabia

January 2018 - February 2020

Own the design, development, testing, and ongoing management of processes and technologies
- Manage developers, testers, and technical support resources
- Identify innovation opportunities and develop use cases
- Gather and define technical and functional requirements
- Conduct solution fit-gap analyses as part of deployment assessment
- Develop hypotheses and conduct experiments
- Act as point of contact to internal and external clients for any solutioning and pre-mounting matters and necessary follow-up action
- Work with the business, product, and engineering leadership to identify and define improvement - opportunities, performance fixes or future roadmap planning.
- Work with Solution Architects to review, analyze, refine, and prioritize business initiatives.
- Coordinate and communicate with Product Managers and Product Owners regarding product development and implementation.
- Provide feedback and approval for change management documentation (training materials, job aids, etc.) and help lead Train-the-Trainer workshops

Company industry:
IT Services
Job role:
Information Technology

Technical Support Specialist/Engineer

August 2016 - January 2018

Leader Group

Dammam, Saudi Arabia

August 2016 - January 2018

Company industry:
Software Development
Job role:
Information Technology

Education

Arab Open University

March 2014

March 2014

Bachelor's degree, Information Communication and Technology

Saudi Arabia

GPA (point): 2.73 out of 4

GPA (point): 2.73 out of 4

Information and Communication Technology
View attachment

Skills

Business Analysis
Expert
Business Analysis
Expert
Solution Architecture
Expert
Solution Architecture
Expert
IT Solutions
Expert
IT Solutions
Expert
Product Management
Expert
Product Management
Expert
System analysis
Expert
System analysis
Expert
Pre sales
Expert
Pre sales
Expert
service desk manager
Expert
service desk manager
Expert
KPI
Expert
KPI
Expert
Basic Programming
Intermediate
Basic Programming
Intermediate
Data analysis
Expert
Data analysis
Expert
Business Analysis
Expert
Business Analysis
Expert
Solution Architecture
Expert
Solution Architecture
Expert
IT Solutions
Expert
IT Solutions
Expert
Product Management
Expert
Product Management
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Project Management Professional (PMP)
Mar 2020 - Mar 2023
Microsoft PowerBI
Apr 2022
ITIL4 service management
Feb 2019
Cisco Certified Network Associate
Mar 2016 - Mar 2019

Hobbies and interests

Basketball
Football