Mustafa Darwish Najia

- Revenue Growth: Develop and execute strategies that directly contribute to pipeline expansion and measurable sales outcomes.
- Proposal Leadership: Oversee the creation of tailored proposals and presentations that align with client needs and decision-making processes.
- Cross-functional Collaboration: Partner with design, marketing, and operations teams to deliver integrated solutions that exceed client expectations.
- Negotiation & Deal Closure: Lead contract negotiations, ensuring favorable terms while maintaining long-term client relationships.
- Performance Monitoring: Track KPIs and conversion metrics to continuously refine outreach and account management processes.
- Brand positioning: Champion Heroes Hive’s value proposition, ensuring consistent messaging across all client touchpoints.
- CRM discipline: Maintain accurate records of interactions, pipeline stages, and follow-ups to ensure transparency and accountability.
- Stakeholder Engagement: Build trust with decision-makers by translating complex requirements into clear, actionable solutions.
- Scalable Processes: Architect repeatable workflows that enable the team to handle growth without sacrificing quality.
- Thought Leadership: Represent Heroes Hive at industry events and networking forums to strengthen brand visibility.
- Client Retention: Implement strategies that deepen relationships, increase satisfaction, and drive repeat business.

• Acquainting thoroughly with the entire spectrum of products and services offered by the company
• Acquiring new clients through targeted outreach, referral networks, and collaborative efforts with different departments within the company
• Participating actively in networking events to systematically research and engage with potential clients
• Cultivating and sustaining meaningful relationships with existing clients to ensure retention and satisfaction
• Identifying opportunities for upselling or introducing additional products and services based on client needs
• Developing compelling business proposals and contracts to optimize revenue generation
• Negotiating skillfully with clients to secure favorable pricing agreements
• Reviewing systematically client's feedback and implementing requisite improvements
• Staying attuned to evolving consumption trends to uphold the relevance of the company's offerings
• Conducting thorough competitive marketing analysis to formulate a strategic approach for securing new business opportunities

Worked 'Online/Offshore'

• Responsible for managing the Client delivery of IT and Technology projects
• Ensure quality of delivery and on-time highlight of risks
• Report projects to progress frequently and provide visibility to Atos and client management
• Identify risks/gaps and drive the recovery plans in coordination with all stakeholders
• Work in an agile environment and continuously review the business needs, refine priorities, outline milestones and deliverables, and identify opportunities and risks
• Work with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement
• Resolve problems identified in the integration and test phase
• Raise and track issues and conflicts, remove barriers, resolve minor project issues, and escalate to the immediate manager where required
• Continue to follow up with different departments to ensure delivery of projects on time, within the budget, and within requirements

Working between Amma, Jordan, and Doha, Qatar

- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitoring sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
- Attending trade exhibitions, conferences, and meetings
- Negotiate contracts and packages and terms of an agreement and close sales
- Work towards monthly or annual targets
- Cold-call to arrange meetings with potential customers to prospect for new business
- Listen to customer requirements and present appropriately to make a sale
- Stay current with trends and competitors to identify improvements or recommend new products

- Operational setup of sister Hotel in Petra, to include CloudBeds system setup; OTA’s setups (Expedia, Booking.com, Airbnb, Hostelworld, etc.); content creations; social media; setting up Google My Business; setting room accommodation types; training of management & staff.
- Support team members in handling guest requests and maintaining professional communication via phone, e-mail, and mail.
- Evaluate department operations and recommend changes to improve department efficiency, effectiveness, and guest satisfaction.
- Resolving any and all booking issues with third-party service providers.
- Managing online and phone reservations.
- Welcome, register & process guests and their assigned rooms.
- Handling cash payments.
- Upsell additional facilities and services, when appropriate.

* Business Operations Responsibilities:
- Maintaining good relationships with customers and clients, and developing new relationships when the opportunities present themselves.
- Organize and attend client meetings as well as meetings for internal staff.
- Create and maintain a variety of documents, including project status reports, account documentation, and product marketing materials.
- Report project details and progress to the appropriate manager on a regular basis.
- Collaborate with relevant parties to create a budget.
- Generating financial reports.
- Effecting better business practices.
- Maximizing operating potential to exceed customers’ expectations and company goals.

* HR Tasks & Responsibilities:
- Work closely with department heads to identify skill-set needs and preferred qualifications for target candidates and available vacancies.
- Crafting job ads and job applications.
- Scheduling job interviews and assisting in the interview process and evaluation.
- Inform applicants about job details such as benefits and conditions.
- Provide orientation to new staff members to acquaint them with the different departments within the hotel.

Office Manager:

• Set-up and manage the interview process, and eventually the onboarding for new hires.
• Organize company events and/or conferences.
• Attend meetings with senior management.
• Provide general support to visitors.
• Deal with correspondence, complaints, and queries.
• Schedule meetings and appointments.
• Liaise with staff, suppliers and clients.
• Prepare letters, presentations, and reports.

Social Media and Marketing:

• Managing content ideations with the creative team for social media campaigns.
• Point of contact between the company and marketing agencies.
• Develop and manage the company website content.
• Generate, edit, publish and share daily content on the company social media platforms (FB, Instagram, twitter, OpenSooq Ads, etc.) that build meaningful connections and encourage community members to take action.
• Propose new ideas and concepts for social media content.

• Operate as the lead point of contact for all client requirements. Clients were mainly in the health industry with private clinics.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
• Develop new business with existing clients and/or identify areas of improvement to exceed sales quotas.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Liaise between customers and cross-functional internal teams, ensure the timely and successful delivery of the company’s solutions according to customer needs and improve the entire customer experience.

- Managing and marketing the stores and handling social media content marketing campaigns.
- Provide employee training when necessary and improve performance and retention.
- Determining a layout of store merchandise that is visually appealing to consumers.
- Promoting and selling the store's products.
- Communicating with international customers (Arabic, English & Spanish).
- Handling customer tasks and requests.

• Preparing daily/weekly/monthly reports for Statement of Accounts & SAP.
• Conducting market research to assure that the company's accounts are constantly updated and presenting findings with updates to management.
• Preparing payment invoices.
• Handling complains and resolving problems.
• Liaising with different departments within the company to answer customers' questions.

Handling the tasks of Account Payable/Vendor Liaison for tasks performed using SAP Software:
• Vendor Liaison Administrator - using the SAP Software to generate invoices.
• Communicating with different departments to solve queries on specific invoices.

Managing vendors through the ’Vendor Portal Expert’ platform:
• Maintaining vendor relations.
• Making sure that vendors are using the portal in an optimal way.
• Helping vendors know how to upload/check their invoices.
• Assisting vendors with any inquiries on the portal's terminology, and any technical-related inquiry through communicating with the technical team.
• Customer retention and satisfaction duties.
• Managing and updating the company's accounts.

Worked as a Test Centre Administrator (TCA) and Trainer for LEC where I was performing the following:

• Trainer on Soft Skills; Interpersonal Skills (collaboration and teamwork). Communication Skills (listening and speaking.)
• Assistant Computer Instructor in MS Office applications and internet search engines.
• Administrate the TOEFL iBT Test session by preparing the test for each candidate.
• POC with the mother company (ETS & Prometric).
• Handel hardware and software maintenance for all work-stations.

• Oversee day-to-day operations and work of lower-level staff.
• Review and filter applications for potential new hires.
• Assist managers and other staff with the procurement of necessary materials and equipment.
• Assist with evaluating applicants applying for courses.
• Handle complaints from customers.
• Responsible for handling all government-related matters, including registration processes, documents, and social security requirements.