Operation Manager
Chips
Total years of experience :19 years, 10 Months
Managing all activities and teams associated with sales online and offline, services and communications with customers to ensure monthly target achievement, consistently high motivation, and offer ongoing support through training and coaching.
Gearing entire 8 branches, service center, online website and call center culture toward improving sales performance by examining and improving all outcomes of customer communications and needed process SOP.
Identifying and exploited areas of opportunity to increase sales performance through close co-operation with all store supervisors.
Conveying results of KPI achievement numbers and all the activities accomplished to top management on a weekly basis.
Recruiting any new sales person to ensure smooth integration with existing teams.
Supervising on the building of new branches from selecting the location until to be ready for customers.
Building all the training modules for the team after evaluation and classifying the staff according to their performance and needs.
Key Accomplishments:
Successfully built new locations from the ground up, including recruiting, hiring, training, merchandising, and ongoing oversight. (7 new locations)
increasing the services profitability by 40% by hiring new hardware team and launching new services for customer.
Increased sales for more than 25% by building the culture customer centric and customer shop experience among the team.
Supervised all activities and teams associated with sales to ensure monthly target achievement, consistently high motivation, and offer ongoing support through training and coaching. Geared entire 7 stores culture toward improving sales performance by examining all outcomes of customer communications. Identified and exploited areas of opportunity to increase sales performance through close co-operation with all managers. Conveyed results of customer surveys as well as KPI achievement numbers to top management. Recruited any new sales personnel to ensure smooth integration with existing teams.
Key Accomplishments:
Performed market and competitor analysis to produce usable data to improve promotional success.
Successfully built new locations from the ground up, including recruiting, hiring, training, merchandising, and ongoing oversight.
Champion of engagement plan for X-Cite KSA, managed by Gallup international consulting company.
Lead the nationalization system in KSA in our retail stores with all the required support, recruiting, training and policy & procedures.
Increased sales of services (extended warranty) 250% by building the culture of selling service among the team.
Achieved 100% for the customer service interaction results. The highest number among all X-Cites stores ( KSA and Kuwait ).
Controlled all store operations with the goal of driving sales and creating opportunities to build customer loyalty. Engaged with customers to determine possible areas for improvement through customer satisfaction surveys. Led management team meetings to communicate upper management initiatives and to encourage collaborative efforts toward better across-the-board performance. Provided instruction and support to store associates through comprehensive training and an open-door policy regarding employee input.
Key Accomplishments:
Managed more than 80-100 employees from multiple nationalities.
Organize store to deal with providing excellent customer service to more than 4000 visitors each day.
Built mutually reinforced inter-departmental support system to ensure co-operation between all parts of the operation and movement toward a unified objective.
Decreased the shrinkage of stock inventory to the permit limit of around 50% from previous results.
Recognized as the best speaker in morning meetings among all managers of 16 store locations
Ensure departments meet or exceed budgetary metrics on revenue and service KPIs like sales or credit using B.O. reports. Spearheaded execution of company training programs (SCL) and guide staff through completion. Organize shift meetings to provide ongoing input to staff, including the introduction of new initiatives. Set staffing levels and wrote a schedule to place appropriate help on the floor and meet budgetary requirements as well. Create customer-focused culture among associates to produce unparalleled customer service and satisfaction.
Key Accomplishments:
Took corrective action with underperforming staff, utilizing individual training, on-the-job coaching, and ongoing input on improved production.
Trained sales team on the new system successfully, and smoothly transfer from old to new system.
i have get this licence according to my experience in retail business
License of Economic science Courses includes: Statistics –General financial –Management financial –Economic analysis – Economic studies.