Mutasem AbdelHadi

IT Acting Manager(2011) and IT Manager (2012- up to now)

A. Strategy & Planning
Lead IT Department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.

B. Acquisition & Deployment
• Benchmark, analyze report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposal.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

C. Operational Management
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
• Oversee provision of end-user services, including helpdesk and technical support services.
• Work with stakeholders to define business and systems requirements for new technology implementations.
• Direct research on potential technology solutions in support of procurement efforts.
• Keep current with the latest technologies.
• Approve and oversee projects and project portfolio.
• Practice asset management for IT hardware, software, and equipment.
• Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

D. Business Process Automation:
• Coordinating with All related Departments, Internal Auditing, QA and Top Management for Business Process Mapping and modeling
• Planning and Scheduling the Automation of the process.
• Coordinating with IT team and Third Party for Implementation.
• Business Process Improvements.

E. Industrial Automation; (Tracking System):
• Industrial Business Automation (Tracking Systems)
• Maintenance and Support For all Tracking Systems in the Company.

F. Network services :
• Design, configure, and maintain network infrastructure components; trouble-shoots network to diagnose system problems; identifies, locates, resolves, and repairs problems; installs and configures software upgrades, file sharing, and domain security protocols.
• Plans, develops, and designs network management and maintenance projects, including policies and procedures, operational improvements, backup and archival files, and evaluates new technology integration.
• Coordinates operations activities with other departments and service providers; designs and implements campus-based LAN’s (TTS Large Diameter), connectivity issues and cabling systems.
• Manages the operational activities of the Company-wide Data/Voice/Video network (Head Office, branches, and Induction bending), including design, installation, configuration, maintenance, and security.
• Analyzes network functions and evaluates the services provided; develops plan of action and recommendations; identifies milestones and issues to be addressed, and generates reports as required.
• Supervises and provides technical leadership and guidance to technical staff; ensures compliance with policies and regulations, and that all issues are addressed and resolved.
• Monitors utilization trends, manages network performance, and assures maximum up time; performs ongoing analysis, capacity planning, and technical tuning of the network systems to improve performance.

H. Systems Engineer:
Key Duties:
• Win Server Installation, Configuration and Administration
• Exchange Installation and Administration.
• UTM Appliance administration.
• Operating Systems Installation, configuration
• Hardware and Software Support.
• WAN\LAN designing and administration.
• Cisco Switches

(NOV1997 - NOV, 1998), (JUN1999_JUN2001) REUTERS maintenance dpt. Subcontractors
AMMAN_JORDAN

COMPUTER & COMMUNICATION ENGINEER;
COMPUTER HARDWARE & SOFTWARE:
PC’s Maintaining AND Assembly: Including repairs of Intel Pc’s for Reuters and assembled PC’s.
Networking LAN&WAN:
Dealing with networking environment and information such as twisted pair networking thin net. Think net, network topologies and configuration of network adapters and related implementation.
Including LAN implementation and design Peer - to - peer networking domain networking.
Installing operating systems such as: DOS 5.1, 6.22
WIN3.11, WIN95, WIN98, WIN NT 3.5X, WIN NT 4.00, WIN NT SERVERR 4.00.
Installing MICROSOFT OFFICE 97, OFFICE 2000.
Working with windows environment, working with office packages such as; Microsoft word, Microsoft excel and Microsoft PowerPoint etc.
Communication:
Dishes installations, leased line repair, modems hubs wiring (network wiring and slave screen wiring), data monitoring and correction of Reuters Amman
Financial market Pcs.

(DEC, 1998_MAY1999) COMPUBUSINESS ESTABLISHMENT
RYADH_SAUDI ARABIA
TRAINER
MICROSOFT OFFICE (Microsoft word, Microsoft excel, Microsoft Power Point).
WIN 95, WIN 98.
Installing Operating systems; Win 95, Dos, Winnt server office 97.
PC’s MAINTENANCE.