Muthukumar Subbiah

WMS, Project implementations, Client Interface requirements
(More detailed job descriptions in CV)

Business Application Analyst, involved in Upgrade Project of Accounting ERP application across the globe
(More details on the CV)

(formerly Swift Freight International LLC) Oct 2009 - Present Systems Analyst (Oct 2009 - Present):-
(Change Management, Business Analysis, System Analysis, Project Implementations & Tracking, Business Intelligence)

- Coordinating with systems partners / ERP service providers to finalize designs and confirm requirements for ERP & CRM Applications.
- Project coordination for new project implementations. Responsibilities includes analyzing new requirements,
documenting (Request for change, BRS, UAT forms), coordinating with service provider for development of changes.
- Responsible for change management in ERP & software applications, resolving support issues reported at helpdesk -ITIL standard.
- Testing with business user & implementing changes into production servers. Handling Disaster Recovery drills with business users.
- Handling Audit requirements Deloitte (External) & Barloworld Corporate (Internal), responsible for resolving all audit findings.
- Responsible for Monthly IT reports to Executive, MEA with Projects status, charts & statistics from helpdesk user incidents reported

** Key Projects ** :
~ BI Data Extract: Developed automated PL/SQL procedures to extract LIVE DB data, upload to Hyperion DW - Systems Analyst
~ Migration Project from Oracle 10g to 11g (Apps Server, DB & ERP App eFreight) -Dubai, China & Hong Kong - Project Coordinator
~ Business process review, process mapping & System re-engineering project - Dubai & Hong Kong - Project Scheduler & Analyst
~ EXceed Training & Support, developed KPI Reports for Mars, Adhoc queries on SQL Server -3PL - Systems Analyst
~ ERP split project - Split of Barloworld & Swift Freight starting from data till users/servers in Dubai, China & HK - Business Analyst
~ ERP (eFreight Suite) implementation in Hong Kong, China & Kenya offices - Played a key role involves Requirement Gathering,
Managing Vendor, Training, UAT, Implementation & post-implementation support, review from stakeholders - Project Coordinator

** Awards & Accomplishments ** :
+ Saved US$ 25, 000 of service provider charges by developing KPI reports in WM10 requested for clients - MARS, Bohler, Tommy, SECANS
+ Saved US$ 10, 000 vendor charges by developing Freight forwarding KPI reports for management & business heads requirements
+ Award: Formally recognized with Employee of the Month - for Barloworld Logistics Middle East on Feb 2011
+ In ERP implementation at Hong Kong & China, being project coordinator involved in UAT, Training & Implementation

Team Leader (Apr 2006 - Sep 2009):-

(Gap Analysis, UAT, Training, Project Implementation, Go-Live Support, Onsite Coordinator)

- Actively involved in Gap Analysis, Training, Implementation, Post-implementation support, change control & review.
- Supports the pre-sales team in customer demos on technical side clarifications for customer queries.
- Design, development and maintenance of the Freight Forwarding ERP, CRM & WMS, Supported distributed Oracle database systems.
- Analyzed the change request from management (In-house & External Customer), developed & implemented the changes in ERP. & WMS Modules

** Key Projects ** :
~ ERP Implementation for client: Teamglobal Logistics - Team Leader / Business Analyst / Software Engineer
Analyzed client requirements, developed the customization of CFS modules, EDI to Indian Import Customs Dept.
~ ERP Implementation for client: Cargo Marketing in UK - Systems Analyst / Onsite Coordinator
Gap Analysis, developed AMS EDI (for US) coordinated with Trade gate, project coordination between client & offshore
~ ERP Implementation for FSL Germany GmbH in Germany - Systems Analyst / Onsite coordinator
Analyzed business requirements & developed program for German customs EDI - coordinated with DAKOSY (DE)
~ ERP Phase II Project Delivery of HRMS, Payroll for client: Swift Freight Intl LLC - Sr. Engineer / Offshore Support / Team Leader
~ ERP Application Support for Freight Systems, managing Support Team size of 4 members for helpdesk incidents - Team Leader

** Awards & Accomplishments ** :
+ Award: Received award for playing key role in ERP (India Express Edition) development, implementation for Teamglobal Logistics
+ Award: Received award for successful 5 years completion in NewAge Software & Solutions
+ Honored for fast development of German customs EDI (Germany), successful completion of ERP phase II delivery for Swift Freight

Programmer (Nov 2003 - Mar 2006), New Age Software & Solutions:-
(Development, UAT, Training, Data Migration, Oracle Replication)

- Involved in core software development team for various projects for Freight forwarding & relocations services industry
- Development of skeleton modules in eFreight Suite and database design, key player in Oracle9i Replication server maintenance
- Key person of developing XML EDI to and fro & integrated to ERP (eFreight Suite) in-house version for relocation division to OMNI

** Key Projects ** :
~ ERP (eFreight) upgrade for Interem (Division of Freight Systems), Data Migration, Implementation - Analyst / Software Engineer
Redesigned RMS (Record/Document) management software. Development, Implementation of XML EDI, integration with OMNI
~ ERP (eFreight Suite) DB replication, DB synchronization, Delivery of changes, Support for Freight Systems - Software Engineer
~ IT Module developed for registering Software Modification Changes (SMRF) (in-house) NewAge Software - Software Engineer

Tutor (Mar 2003 - Sep 2003):-
- As a faculty / instructor responsible for taking classes, sending weekly reports to the management
- Taken classes on Oracle database, SQL, PL/SQL & SQL Server 2000 (basics only)
- Responsible for the database server maintenance and weekly, monthly classes and future schedules to management.