Bayt.com
Mahmoud Yousry Mahmoud Diab, Technical Support Engineer

Mahmoud Yousry Mahmoud Diab

Technical Support Engineer

Metro Markets for Trading & Distribution

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Computer Science
Experience
8 years, 0 Months

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Work Experience

Total years of experience :8 years, 0 Months

Technical Support Engineer at Metro Markets for Trading & Distribution
  • Egypt - Cairo
  • February 2012 to November 2016

Responsible for supporting as Site administrator network and systems, Installing, configuring, troubleshooting and maintaining Hardware equipment and Software applications in stores to ensure a full time operation of all IT equipment/ systems; maximize users productivity and minimize devices down time to a non-effective limit. Trained new members of IT team regarding stores infrastructure (network, Hardware equipment and Software applications).

Helpdesk at ORASCOM Hotel &Development
  • Egypt - Hurghada
  • April 2009 to January 2012

Responsible for taking & logging incoming calls & providing efficient customer support for all 1st Line issues relating to Servers, Desktops, Laptops and peripherals.

Help Desk at Housing & Development Bank
  • Egypt - Cairo
  • June 2008 to September 2008

· Fix, support and solve hardware and software problems.
· Mange system tools.

Education

Bachelor's degree, Computer Science
  • at City of Culture and Science
  • May 2007

Graduation Project is a Create a database and website in the field of international standardizations of all computer components and computer networks devices depending on the major companies specialized in this field and the project grade is very good

High school or equivalent, Scientific mathematics
  • at 6th of October School
  • May 2003

Thanawya Amma

Specialties & Skills

Active Directory
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Windows Support
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Windows Server Administration
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Network Infrastructure
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Hardware Support
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· Design, Installing, Configuring and Troubleshooting of the LAN Network infrastructure
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Installing, Configuring, Administrating and Troubleshooting Windows Server 2003/2008 R2/2012 R2
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Active Directory Domain Services Configuration and Management
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Install, configure, upgrade, troubleshoot and maintain hardware equipment’s
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Troubleshooting Routing and VPN
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Installing, Configuring and Troubleshooting Windows XP/7/8/8.1
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Performing system Backups and Data Recovery
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Designing, implementing and Troubleshooting windows server infrastructure (Hyper-V, DHCP, DNS, IIS a
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Languages

Arabic
Expert
English
Intermediate

Training and Certifications

MCITP Enterprise Administration for Windows Server 2008 (Training)
Training Institute:
Self Study
Date Attended:
October 2009
Duration:
180 hours
Microsoft Specialist for Server Virtualization with Windows Server Hyper-V and System Center (Certificate)
Date Attended:
June 2014
CompTIA A+ (Training)
Training Institute:
Optimal Solution
Date Attended:
June 2008
Duration:
40 hours
CompTIA N+ (Training)
Training Institute:
Optimal Solution
Date Attended:
September 2008
Duration:
40 hours
MCSA Server Administration for windows 2012 (Training)
Training Institute:
Self Study
Date Attended:
October 2013
Duration:
120 hours
ITIL Foundation (Training)
Training Institute:
New Horaizon
Date Attended:
March 2013
Duration:
40 hours