Mylene Hidalgo

• Working as part of a team and supporting the office manager.
• Responsible for the day-to-day review and consolidate all requests such as reversal of charges, closures, unposted checks, certificates, problematic accounts.
• Coordinate with Collections Manager regarding concerns of the team. Handle Backend and Early Calling as backup team leader.
• Remind clients of their monthly obligations for the loan.
• Recommend and explain various bank programs to assist clients in dealing with their finance.
• Assist collection managers in daily production reports.
• Handle personal loans: closure, late charges waiver, pull-out checks.
• Request approval for posting of cash payment.
• Coordinate with CSI Branches regarding unposted checks and deposit unposted checks in affiliated banks.

• Receive and pay out money.
• Keep records of money and negotiable instruments involved in a financial institution’s various transactions.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Enter customers transactions into computer in order to record transactions and issue computer -generated receipts.

• Welcomes visitors by greeting then, in person or on the telephone; answering or referring inquiries.
• Direct visitors by maintaining employee and department directories; giving instructions.
• Maintains security by following procedures; monitoring logbook; issuing visitors badges.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Consolidate review and process requests for return to sender (RTS)
• Monitor, review return to sender statements/letters.

• Consolidate review and process requests for return to sender (RTS)
• Monitor, review return to sender statements/letters.