ميلين سان لورينزو مارتن

• Supplier Management & Relationship: Sourcing product & services locally, negotiating contract, price & terms/conditions for multi-unit
F&B outlets across Dubai and Abu Dhabi, maintaining & improving stakeholders business relationship via constant
engagement. Handled supplier concerns in payments, new product offer, samples & product demo, product pricing, product
portfolio and product expansion tie-up.
• Cost Control initiatives & Budget achievement: Managing & monitor budget for purchase activities in alignment with the daily
sales, updated cost, and profitability across all units while maintaining quality standards. Take-on supplier promotions for operation
advantage in selling at a lower cost intake.
• Inventory Management & Tracking: Oversee inventory management, stock control and wastage reduction.
• Quality Assurance & SLAs \[service level agreement\]: Ensures all purchased goods and services meet the approved quality standards
and agreed delivery at all times.
• Market Research & Updates: Participated in the supplier activities/invitations for product launching, offers and new trend. Attends Gulf Food,
Exhibits and relevant activities to stay informed about market trends, pricing and products
• Collaboration, Internal stakeholders: Ensure all outlets follow Leens brand standards, procurement SOPs, and quality benchmarks
in the products and receiving deliveries. Oversee the boh/foh product & services concerns /issues/complaints and resolve in a timely
manner. Supported accounting team in validating supplier invoices and records, identifying discrepancies in purchasing, GRN,
invoices and payables, and ensured supplier documentation by strengthening internal controls & updating it in Xero system.
Provide training to key operations staff on internal system navigation, improving compliance and reducing input errors.
Supported new outlet openings as well as closing, brand launches, and expansion plans.
• Administrative function: Process requisition approval, LPOs, Credit Note, GRNs, Internal branch transfers, warehouse
requisition and delivery/driver schedule. Update the Supy system for the approve and latest supplier list database for accuracy,
reducing transaction errors and improving purchasing workflows. Handled supplier product price updating, new vendor
selection & product encoding, new dish updates in the Supy system. Supported menu updates in Qlub system and
online delivery Grubtech portal \[Talabat, Careem, Noon, Zomato\] and in supplier sourcing across multiple outlets.
Provided management with structured reports and SWOT analysis/insights for better decision making.
• Sustainability Initiatives: Conducted outlet visits to monitor stock usage, required improvements and operational needs for
implementing/recommending sustainable purchasing practices such as sourcing local products or eco-friendly. Develop &
recommend strategies to improve procurement revenue impact, efficiency and reduction of spending without compromising
operation needs.
• Compliance \[internal & external\] & Reports: Provide swot analysis to the owner for the purchase plans, supplier status and
payments, procurement challenges with resolution. Ensure compliance with Local health, safety and municipality regulations
\[HACCP| AMCs such as Fire Fighting & Alarm/ Waste Disposal/ Kitchen Hood cleaning etal | Food watch for employee PICs\] and
relevant requirement.

• Managed sourcing, negotiation of contract terms and agreement, verifying and approving requisition for perishable/non
perishable items, beverages, tools & equipment, office supplies & furnitures, other services e.g. annual maintenance contract,
aligned in the approved company budget and regulatory compliance.
• Collaborate with operation \[boh/foh\], marketing department and owner for the purchasing demand, production forecast, purchase
updates on pricing-supplier-target spend and achievement, action-plan and relevant operational requirements to ensure
alignment & transparency.
• Streamlined receiving operations by assigning respective receiver & training needed, ensuring 100% HACCP compliance, accurate invoice
matching, and quality assurance, reduced receiving errors and stock discrepancies.
• Collaborated with finance for supplier payment, purchase target & achievement, supplier soa confirmation against tax invoices mismatch,
operations grn and credit note posting, and warehouse teams deliveries to improve purchase planning and demand forecasting for
optimized stock levels and improved cash flow management.
• Oversee, handled and resolve supplier related issues, and team members complaints against the purchase products and
services, providing action plan to avoid repetition.
• Participates in the Exhibits and relevant activity i.e. Gulf Food, Expo to gain awareness on the current market trend in identifying
cost-efficient/saving products and services.
• Automated procurement workflows using Oracle and Supy App, improving data accuracy and enabling the generation of real-time
operational reports of sales achievement, food cost and inventory for better insights, planning and decisions.
• Delivered timely procurement reports to owners for daily purchase order value, inventory gaps, supplier credit performance, and food cost
variances for better insights and decision making.
• Performed and maintained an organized, updated data records of all the purchasing activities such as lpo, quotations, supplier
tax invoices received, supplier SOAs and payment tracking made, supplier list of contract and other documents.

• Advised owners on procurement approvals and operational strategies across 3 outlets and 2 restaurant concepts, contributing to improved
cost control and streamlined purchasing decisions.
• Managed end-to-end procurement operations cycle across multiple outlets and concepts from LPO approvals to final delivery,
ensuring uninterrupted supply & achieving cost-efficiency and timely stock movement through planned sourcing and inter-branch
coordination.
• Resolved delivery discrepancies, quality issues, and stockouts through proactive follow‑ups and corrective actions.
• Negotiated with suppliers for pricing, terms, and delivery conditions using market insights & comparison, securing favorable pricing
and contract terms, while effectively mitigating supply chain disruptions.
• Collaborated with Finance and Cost Control teams to validate pricing accuracy, resolve inventory variances & invoice mismatches,
supplier SOA issues, ensuring payment accuracy and compliance and ensure alignment with food cost and COGS targets, leading to
improved budget adherence.
• Maintained a structured procurement database for audit readiness, enabling 100% document traceability for LPOs, invoices, and supplier
contracts.
• Enhanced procurement efficiency and reporting accuracy by automating workflows through SAP system and Supy App, leading to faster
decision-making and data consistency.
• Delivered monthly purchasing and stock performance reports to management for strategic planning.

• Assisted the Group Purchase Manager in executing daily admin & procurement for multiple F&B brands and spa operations, ensuring on
time order fulfillment and uninterrupted supply flow.
• Handled full-cycle import documentation and shipment tracking for international orders, including Packing List, COO, Bill of Lading,
CI, health certificates etc. and customs clearance, resulting in faster delivery turnaround and compliance.
• Coordinated warehouse receiving schedules and delivery documentation, improving receiving efficiency and reducing delivery
discrepancies for both local and overseas shipments.
• Sourced and negotiated with suppliers for raw materials and non-edible items, achieving cost savings while maintaining strict quality
and brand standards.
• Collaborated cross-functionally with Accounts, Logistics, Marketing, and Operations teams to streamline procurement processes and improve
material planning accuracy.
• Leveraged ERP systems (NAV, Realsoft, Ebizframe, MyCom) to manage LPO processing, track procurement data, and maintain a well
organized supplier database, supporting audit readiness and reporting accuracy.
• Procured local and international beauty products and spa tools in line with budget constraints and sales forecasts, ensuring
consistent product availability across operations.
• Managed end-to-end warehouse operations, including inventory organization, documentation, and system updates, improving stock
accuracy and traceability.
• Redesigned warehouse procedures in coordination with the Operations department, for greater workflow efficiency and compliance.
• Negotiated pricing and supplier terms, assessed new products and promotions, and ensured alignment with operational and marketing
needs.
• Liaised with the Accounts department to reconcile pending credit invoices, payments, returns, and adjustments, reducing outstanding
balances and improving vendor relationships.
• Monitored fast-moving items and conducted stock level analysis to maintain optimal inventory and avoid stockouts or overstocking.
• Resolved customer product complaints and feedback, contributing to improved customer satisfaction and retention.
• Led monthly physical stock takes, variance reporting, and inventory reconciliation, ensuring audit readiness and stock integrity.
• Maintained and updated key operational reports including sales, stock status, expired/damaged products, tools maintenance, and import
order tracking.
• Adapted quickly to ad hoc responsibilities, supporting multiple departments with cross-functional tasks as needed.

• Managed end-to-end procurement and sourcing for multi-branch spa operations (nail salons, home service, warehouse),
ensuring cost efficiency, quality standards, and timely availability of products and supplies.
• Executed purchase planning and demand forecasting based on consumption trends, service demand, and seasonal requirements
to maintain optimal stock levels across all locations.
• Negotiated with suppliers and vendors, securing competitive pricing, favorable terms, and consistent supply for cosmetics,
spa consumables, and equipment.
• Oversaw inventory control and replenishment, coordinating with branches and warehouse to minimize stockouts, overstocking,
and wastage, including near-expiry management.
• Coordinated logistics, deliveries, and inter-branch transfers, ensuring accurate GRN processing, documentation,
and timely distribution for both in-store and home service operations.
• Monitored stock movement, usage, and cost tracking, generating procurement reports, inventory analysis, and spend reports
to support budgeting and decision-making.
• Maintained vendor database, purchase records, and compliance documentation, ensuring alignment with company policies,
audit standards, and operational SOPs.
• Collaborated with operations and finance teams for budget control, invoice verification, and payment follow-ups, ensuring
smooth procurement cycles.

• Assisted the Regional Purchase Manager and Supply Chain Director in developing and executing inventory planning, stock liquidation,
and branch distribution strategies for optimized stock levels and improved turnover across locations.
• Managed UAE-wide purchasing and demand forecasting, procurement and inventory initiatives for beauty, equipment, and furniture
products, ensuring 100% availability of fast-moving items by maintaining optimal stock levels.
• Analyzed stock movement and sales trends, including aging inventory, damage reports, and promotional impact, to support accurate
purchase planning and storage optimization.
• Monitored supplier data, including new product availability, costs, lead times, and delays, and proactively communicated updates to the Sales
team to align procurement with sales activities.
• Ensured accuracy of all purchase-related documentation, such as receipts, refunds, returns, free item tracking, and shipment
discrepancies, in collaboration with the Accounts department.
• Inspected deliveries for quantity, quality, cost, and expiry compliance, and posted accurate records in ERP/SAP systems on the same day,
maintaining data integrity and traceability.
• Maintained up-to-date records of product transfers between suppliers, warehouse, and retail/operational locations, supporting smooth
distribution and accountability.
• Handled maintenance coordination for equipment and furniture, ensuring timely repairs and operational readiness.
• Led physical stock counts, consistently aiming for zero variance, and took corrective action for any discrepancies, improving inventory
control and audit compliance.

Reporting to and collaborated with the Sales Manager to achieve sales targets of 150, 000 AED monthly across salons, spas, and retailers while expanding market presence in the assigned territories.
 Close business deals thru a customize offer deal according to negotiated agreement or contract terms and client need/requirement, and drove B2B sales growth by identifying and developing new business opportunities.
 Build, nurtured and expand customer-base through a market visit, referrals, product demo, research and participating/ attending exhibits such as Beauty world etál, seamless post-sales service, client loyalty and brand trust.
 Maintained and strengthened business relationship with key accounts, ensuring client satisfaction, timely deliveries, upselling new product lines, updating with new information and securing repeat business.
 Proactively provide immediate solution for client issues with product replacement/damage, delivery challenges, other concerns, payment related issues and ensure of quality service moving forward.
 Prepare & process customer orders \[sales order\], quotations, invoices, and LPO’s while monitoring order delivery.
 Coordinate order deliveries with warehouse/logistics, follow-up with the product availability, pricing or queries.
 Reinforced Sales team in attending to client email communication, arranging business meeting & coordination, retail branch site-ocular visit, retail or wholesale purchases, coordinating within branches for stocks and promotions, providing resolutions & assistance to client concerns, updating for product availability ETA/ETD’s shipment information, monitoring stock levels of fast-moving items, tracking of new product launches & assisting in deliberation of promotional items, coordinates product campaign launches, testers, brand promotional material & support retail merchandising,
 Assisted Sales team in sales reports & product spreadsheets, ageing payment reports, customer record & sales database history etál.
 Demonstrated coordination and follow-up within finance, marketing, warehouse, procurement, retail operation, sales team and client for all business needs and escalate to the immediate Department Head all unresolved issues & concerns of the Sales team and client itself.

Directly reported to and supported the Chief Operation Manager (Abu Dhabi & Al Ain retail areas), handling day-to-day priorities, executive calendars, scheduled appointments, and arranged staff and management travel logistics efficiently.
 Acted as the primary liaison for internal and external communications, ensuring professional dealings and prompt customer and stakeholder service.
 Composed, edited, and managed business correspondence, meeting minutes, internal memos, and official documents with accuracy and confidentiality.
 Supported the Chief Operation Manager in preparing strategic reports, including sales, budget, profitability, and annual business plans.
 Handled reception duties, filtered calls, coordinated courier/fax operations, managed meeting room bookings, and maintained filing systems and stationery procurement.
 Handled and managed HR Admin works for Abu Dhabi & Al Ain retail areas such as but not limited to: Recruitment \[job posting, CV screening, initial interviews, and aptitude testing\] / Onboarding \[job offers signing, documentation, visa processing (MOL, medicals, labor
card, Emirates ID), health insurance, bank account setup, workstation setup, staff induction and Hand-book policy orientation\]/ Employee life cycle operations \[leave processing, processing staff cash loan applications, visa renewals, resignations, clearance, visa cancellations, employment certificate and final settlements\]. Maintained accurate employee records and facilitated payroll-related tasks.
 Assisted and supported PRO in handling government-related documentation and administrative task for company trade licenses or renewal, vehicle registrations or renewals, Ejari or renewals, ADDC like DEWA, and staff visa-related documentation in compliance with legal procedures.
 Utilized tools such as ERP/HRMS systems (SAP, Oracle), MS Office Suite (Word, Excel, PowerPoint), Google Workspace and Outlook for streamlined documentation control, payroll inputs, reporting, calendar management, and official internal communication.
 Handled and utilized digital collaboration tools \[SharePoint, Teams, Zoom, Botim, Whatsapp etál\] for meetings and collaboration.

Managed and supervise daily operation and its sales personnel for a furniture, household and appliance center.Responsible to deliver a sales target of P3, 600, 000/year & support company business motivations /sales generated avenues.Set directives to staff, delegates task & ensure optimum standard operating procedure and safety & health protocols being adhered to.Performed staff scheduling and appraisal, training & coaching staff, product ordering & related documentation (sales order, return/refund, factory defect/mishandling, discrepancies), planning of sales promotions, product pricing, product bar codes, product display & merchandising scheme, customer satisfaction & complaints, physical stock taking, cashiering and petty cash.Escalate business issues to Immediate Area Operation Manager. Prepared daily paper works of sales report, cash sheet & petty cash, drawer funds & cash deposits, inventories & statistical report.Performed other task that may be assigned from time to time.

Maintained, controlled & supervised restaurant daily operation & its personnel.Create & build value added up-sales thru in-store marketing activities.Support and achieved companys business objectives and motivations.Monitor adherence to optimum standard operating procedure for food safety, staff hygiene, cleanliness & sanitation, health & safety protocols.Oversees product ordering, equipment maintenance, receiving -stock deliveries, cash handling & petty cash, cash deposits, staff training & development, staff evaluation & appraisal, staff scheduling, customer satisfaction & business returns, handling customer complaints, conducting hiring interviews, orientation & on-boarding of new staff.Performed sales report, cash sheet, petty cash, drawer fund, cash deposits, inventory & statistical reports.Recommend action plan to cut operational cost to forward to Area Operation Manager.