Myo Than

• Worked closely with the internal teams to handle escalated customer complaints and provide solutions.
• Participated in regular team meetings and provide insights on quality assurance findings and initiatives.
• Organized workshops and continuous learning sessions to keep the team updated with best practices and new processes.
• Developed and implemented quality assurance policies and procedures.
• Trained and mentored customer service representatives to enhance their performance.
• Monitored customer feedback and identified areas for improvement.
• Developed and updated quality assurance policies and procedures to align with industry standards and company goals.
• Prepared and presented regular quality assurance reports to management, highlighting KPI, trends, and areas for improvement.
• Maintained comprehensive records of quality assessments, feedback, training sessions, and corrective actions taken.

• Managed end-to-end supply chain operations, focusing on customer satisfaction.
• Worked on vendor bookings and coordinated CFS/CY for export shipments.
• Coordinated with suppliers, manufacturers, and logistics providers to ensure seamless delivery.
• Coordinated the receiving of cargo and the stuffing of containers, ensuring timely and accurate processing in accordance with HSE guidelines.
• Conducted system reconciliations to ensure accurate daily reports on container movements from the load port to the destination.
• Collaborated closely with the GSC team to ensure 100% data accuracy in updating the MODS system for all shipments, and excellence in data management.
• Supervise the end-to-end logistics process, including coordinating BL issuance, and accurately submitting VGM and SI to carriers, resulting on-time shipments.
• Liaised with the finance team to arrange customer payments and ensure prior payment for clearance, facilitating smooth financial operations and compliance with regulatory requirements.
• Efficiently handled customer inquiries via phone and email and resolve issues promptly, providing comprehensive solutions.

• Coordinated the shipping and delivery of freight, ensuring timely and accurate service.
• Communicated with clients to address inquiries, provide shipment updates, and resolve issues.
• Managed documentation for import/export shipments, ensuring accuracy and compliance.
• Liaised with logistics providers and customs brokers to streamline processes.
• Monitored and tracked shipments, providing proactive updates to customers.
• Worked closely with Finance team for payment settlement so that the carrier releases the bill of lading on time.
• Took responsibilities to deliver a customer satisfaction’s solution, continuously identifying both operational and financial process improvements in order to meet or exceed.
• Managed warehouse document control and ensured data accuracy, maintaining organized records and verifying the reliability of information for operational efficiency.

• Managed the operation and maintenance of ship engines and other mechanical systems.
• Conducted routine inspections and maintenance to ensure the vessel's operational readiness.
• Diagnosed and repaired mechanical faults in engines, generators, and pumps.
• Collaborated with the engineering team to optimize performance and efficiency.
• Ensured compliance with maritime safety standards and regulations.

• Assisted senior marine engineers in the maintenance and repair of ship machinery.
• Conducted regular inspections of engines, turbines, and auxiliary machinery.
• Participated in safety drills and ensured compliance with safety protocols.
• Assisted in troubleshooting technical issues and executing repair plans.
• Gained hands-on experience with marine engineering systems and procedures.