Total years of experience :14 years, 2 Months
Core Responsibilities:
Managed Fortune 1000 accounts including
Core Responsibilities:
Imparted training modules for business betterment and efficiency to BPO’s / KPO’s / Public
and Private companies.
Conducted Soft skill training for Colleges and Corporates.
Time Management, Stress Management.
Campus to Corporate behaviour modules Facilitator.
BPO - Customized Business Process Management Solutions.
Core Responsibilities:
Managed Customer accounts for British Television Broadcasting Service Providers.
Processed customers requests for leading UK Catalogue brands.
Resolved escalated issues - provided angry/irate customers with amicable
solutions and got repeat purchases from them.
Led team at supervisory level during absence of managers.
Aced training and got promoted to Pilot batch.
Recognized for maintaing call Quality parameters for 7 consecutive months.
Promoted as a member of the Quality control team.
Core Responsibilities:
Collaborated with HR team's to organize corporate events & parties.
Expert level Certified for Complaint Handling, Customer Feedback.
Expert level Certified for Cashier - Handled cash flow with high integrity and
efficiency at all times.
Recognized in 1st week: For handling cash efficiently in peak hour on a weekend.
ACHIEVEMENT
RANKED #1 : SALES CHAMPION
