System Administrator
The Sultan Center
Total years of experience :21 years, 5 Months
•Ensure the normal IT Service operations as per the standards and as per business priorities
•Provide L2, L3 Support for the IT infrastructure for the Retail Stores, Restaurants and Head office.
•Coordinate between different departments, technical teams and users to resolve the issues in business areas like restaurants, fashion outlets etc.
•Installation, configuration, administration and trouble shooting of systems to the retail units with the minimal disruption to the end users time.
•Managing the new store opening projects in malls
•Deploy all the IT service requests like new installations, version upgrade, new patches and fixes within the agreed time limit.
•Attending to users technical support request calls on 24x7 basis
•Recording/logging & documenting issues for future references/sharing with the team
•Administration and maintenance of EM servers for Micros, Stand alone Servers in outlets (Micros and Retail Pro
•Provide L2, L3Support for the IT infrastructure for the Retail Stores
•Installation, configuration and maintenance of the entire IT Infrastructure which Includes more than 30 Novell Servers, 90+ Windows 2003 Servers, 10+ Linux Servers, 1000+ computers as an IT team lead.
•Responsible for 90+ Fedelio Micros Servers, Installation, configuration and Maintenance
•Roll out of new Service Packs and Patches
•Managing Retail Stores IT Infrastructure Projects
•Coordinating with other departments, Dealing with vendors, contractors to finish the project within the time constraint
•User end Technical support to ensure smooth running of their routine operations for the Retail Stores
•Installation, configuration and Maintenance of Windows 2003 servers as a platform for Micros
•Installation, configuration and Maintenance of Fidelio Micros Res 4 Servers
•Installation and Maintenance of EM Server for Micros
•Assembling, configuring and maintaining IBM 4614, IBM 4840 & Micros 4 Workstation, Par Vigo series POS Machines with Touch Screens
•Menu Engineering and Design for the POS in Maitre’D and Micros
•Administration and Troubleshooting of LAN (Cabling, Connectivity, Hubs and Switches)
•Ghostcasting for installation of multiple systems using Ghostcast Server
•Implementing, Managing and Troubleshooting LAN
•Giving Desktop and Technical Support to 150 + computers
•Installation and configuration of different Operating systems like Windows 2000/ XP/98 and standard software.
•Assisting in the configuration of Routers and Switches
•installation of various IT equipments like Printers and Scanners
•Performed LAN Administration which contains 3 Windows 2000 Servers and 100+ nodes.
•Responsible for the entire set up, installation of all the OS like Windows 2000 Pro/XP/98 and maintenance of computers
•Given Lectures to PG and Degree students of Dept. of Computer Science on various papers of Computer Science like Programming in C/C++, Systems Analysis and Design, Computer Architecture and Organization, Digital Electronics and Compute Networks