Senior Logistics & Regulatory Affairs
OSAS MEDICAL
Total years of experience :18 years, 5 Months
• Insures proper documentation, including transit documents and customs clearances, exists for shipments. Ensure documentation is accurately processed, distributed and released to carrier, forwarders, customers in a timely manner.
• Ensure effective and timely implementation of all Logistics daily operational goals inclusive of Shipping function
• Negotiate and support logistics costs meant for 3rd party logistics providers assisting budget goals.
• Ensure to process orders and on-time delivery
• Support simplification and standardization of processes to accelerate logistics and enhance efficiencies.
• Identify enhancement opportunities and suggest solutions for improvement to top management.
• Head team to develop, articulate and maintain logistic process documentation.
• Drives logistics & continuous improvement activities (storage, shipping) including: inventory control, warehousing, transportation, logistics planning, order processing & customer service. Communicates standard logistics metrics to direct reports. Resolves quality, service & cost issues.
• Monitors everything related to SFDA to get approved before the arrival of the shipment.
Al- Naghi - South Region January 2013 - To Date
Designation - Trade Marketing Representative / Merchandiser Supervisor
• Evaluate assigned territory constantly to ensure all business opportunities are being maximised
• Ensure effective implementation of all cycle plan activities with emphasis on activities in order to communicate with ASU30 consumers
• Ensure all trade marketing information and reports including RCS 4 data, Call cards, DER’s, competitor reports, and cycle plan reports are up to date, accurate, and provided in a timely fashion
• Establish an excellent working relationship with the trade in order to gain their active support to maximise volume and in store presence within agreed budgets.
• Implement and evaluate Trade incentive schemes as outlined in the Area action plan in order to maximise in store visibility and awareness for drive brands
• Work closely with distributor sales force to maximise distribution opportunities and minimise OOS situations by pro-actively communicating these -Distribution Gap Monitor.
• Ensure BAT distribution objectives on product quality (freshness) and availability are being met
• Assist Area Manager in supervision and guidance of merchandiser activities to ensure all BAT in store furniture is maintained in clean working condition and complies with agreed planograms
• Ensure Trade marketing resources are secure and used in the most effective and efficient manner possible.
Citibank N.A. Pakistan Nov 2006 - Dec 2012
Designation - Team Leader (Inquiry Management & Problem Resolution Unit)
• Responsible to perform root cause analysis of all complaints and develop subsequent corrective action plan intended to mitigate the complaint volume.
• Ensure that investigation-handling timelines is within the tolerance band (i.e. 10%) for all customer complaints.
• Supervising the team and monitor their buckets for the timely closure and ensure that TAT does not go beyond the defined limit.
• Monitor the performance of investigation officers on daily basis by performing DCFC for closure of cases.
• Ensure that all credit related complaints are processed within the policy paradigms and especial approvals are solicited deviation memos/emails to minimize for the any instance of policy breach.
• Ensure that the assigned team highlight/ propose ideas about process improvement and identify the ways that may result in quicker complaint redressal.
• Maintains the MIS for the reversal of FED charges and follow-up with the concern departments so that reversals are processed on time.
• Conduct the training of investigation officers on weekly or need basis to ensure they are continually performing on highest levels and with complete dedication.
• Identify process gaps in daily BAU complaint handling process and track these for closures after consultation with cross-functional departments in order to minimize the complaint volume.
• Coordinate with all the functional areas within the bank on day to day basis to ensue overall tolerance levels remains within define TAT of 10%.
• Responsible to compile the CCS exceptions MIS and follow-up with concern department as per SBP directives to ensure statement issuance for re-delivery within 02 working days.
Tele Concepts August 2005 - June 2006
Supervisor
• Was responsible to monitor the business functions related to purchases, delivery & collections of International calling cards.
• Coordinating/ facilitating the Marketing team for successful launch/ rollout of various promotional schemes and exercising control and the feedback mechanism.
• Highlighting key service issues related to products to senior management under the Complaints Tracking Program.
• Developed business policy for collection methods for an individual client.
• Ensure Teamwork and maintain momentum and morale of the staff (support/ Analysis) with on-going training and development plans.
• Converting any sales opportunities to strengthen customer relations.
Education Year Institution Grade/ CGPA BBA (Banking and Finance) 2006 University of Texas, Dallas, USA 3.70
HSSC 2002 Pakistan International School, Jeddah, Saudi Arabia B
SSC 2000 Pakistan International School, Jeddah, Saudi Arabia A