Administrative Specialist
CBAHI
Total years of experience :9 years, 3 Months
Led and documented FOCUS-PDCA's for improving current processes and ensured successful
implementation within the department
• Preparation for organization accreditations and ensuring compliance with requirements
• Monitoring department’s KPIs in relation to the organization’s strategic plan and presenting
periodic and benchmarking reports to the top management
• Leads cross-functional process design teams to develop and implement solutions to the
operation related to surveyors’ management
• Developing and implementing standardized processes for operating units
• Overseeing and monitoring the surveyors’ development and management plan
• Working closely with the internal IT team and external consultation companies in multiple
projects to automate the Department’s vital processes to reduce/retire manual activity
Assisted the Manager in overseeing processes and staff
• Developed Department Policies & Procedures
• Mapped the processes within the Department to identify process tasks and responsibilities by
using swim lanes and flowchart
• Improved the decision-making in standing committee meetings by preparing and presenting
data driven reports using pareto chart analysis
• Drafted the department’s key projects/initiatives in relation to organization’s strategic plan
• Coached the team in Riyadh and Jeddah offices
• Handled the main communication and complains with surveyors
• Lead the Department for one month and reported to Deputy Director General
Participated with the marketing team in developing brand slogan and seasonal promotions
• Assisted in developing and improving the processes within the training centers
• Assisted in developing and improving the content of fitness knowledge
Key Subjects: People Management, Planning for Top Quality, Quality System Standards, Six Sigma Breakthrough, Managing Information, Improving Organizational Performance
Key Subjects: Health Systems, Health and Development Dissertation topic: Policy Analysis of Government Regulation for Restricting TV Advertisement Promoting Unhealthy Food to Children – A Systematic Review of Literature
Key Subjects: Health Policy, Health Economics, Bioethics, Communication Skills, Critical Appraisal