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Nadeem Abdulsalam, Financial Services Lead

Nadeem Abdulsalam

Financial Services Lead·Nestlé,

Egypt

Bachelor's degree, Accounting

Work experience

Total years of experience: 7 years, 3 months

Financial Services Lead

January 2025 - Present

Nestlé,

Cairo, Egypt •Remote

January 2025 - Present

• Leading financial service operations with focus on accuracy, compliance, and customer
satisfaction.
• Delivering training, coaching, and development plans to enhance team performance.
• Managing escalations, optimizing workflows, and ensuring alignment with global service
standards.
Company industry:
FMCG

Contact Center Agent

January 2024 - January 2025

Nestlé,

Cairo, Egypt •Hybrid

January 2024 - January 2025

• Handled customer cases professionally with high accuracy and service quality.
• Supported onboarding agents with knowledge sharing and informal coaching.
• Contributed to process improvements and customer experience enhancements.
Company industry:
FMCG

Senior Quality Assurance Officer

January 2021 - October 2023

NAOS Solutions,

Cairo, Egypt •Hybrid

January 2021 - October 2023

• Ensured quality for multiple campaigns in Arabic and English.
• Delivered coaching and performance feedback to improve agent results.
• Maintained compliance with quality standards and internal KPIs.
Company industry:
Accounting

Quality Coach

December 2019 - January 2021

Vodafone UK (Vodafone International Services),

Cairo, Egypt •Hybrid

December 2019 - January 2021

• Coached customer care representatives to improve service delivery.
• Supported KPI achievement and monitored performance trends.
Company industry:
Call Centers & Customer Care Outsourcing

International Account Advisor

January 2019 - January 2021

Vodafone International Services (via Top Business)

Cairo, Egypt •Hybrid

January 2019 - January 2021

• Provided high■quality customer support for UK clients.
• Demonstrated professionalism, accuracy, and strong communication skills.
Company industry:
Call Centers & Customer Care Outsourcing

Education

Canadian International College

January 2023

January 2023

Bachelor's degree, Accounting

Egypt

Skills

COACHING
Intermediate
COACHING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
FINANCIAL SERVICES
Intermediate
FINANCIAL SERVICES
Intermediate
INSTRUCTING
Intermediate
INSTRUCTING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY MANAGEMENT
Intermediate
QUALITY MANAGEMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
TEAM PERFORMANCE MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

Arabic
Beginner
English
Beginner