IT Support
FIS
Total years of experience :10 years, 11 Months
Aug 2018 to Present
Destination- Product Support Representative Senior
Profile- Asia Pacific and Middle East
▪ Providing support (functional & Technical) to clients on different FIS products like InvestOne, TDMS, IRA, Control Center and COAC.
▪ Worked on complex production issues and replicated the client’s scenario in test region. Helped them towards the resolution or for raising it to internal Dev/BA team as a defect.
▪ Opening triage call for urgent issues where solution is needed immediately and involving required resources on the call.
▪ Acting as a first escalation contact for clients and if needed liaising with internal team to resolve the issue.
▪ Worked on user, account, security, and another setup in InvestOne. Also worked on control center for user account setup, troubleshooting, Entity addition etc.
▪ Worked on functional queries like MBS paydown, OOB, Corporate action, Swaps etc.
▪ Worked with technical team to setup nightly batch jobs for new and existing clients.
▪ Responsible for creating monthly metrics, monthly incident report and conducting weekly open tickets call.
▪ Solely responsible for IRA & TDMS Support. Helped IRA tech team in troubleshooting IRA complex issue.
▪ Helped client in resolving matching, swift generation and other TDMS related issues.
▪ Trained new resources on InvestOne and other products like IRA & TDMS. Also helped them to work efficiently.
▪ Attending weekly automation call and raising new automation requests to improve the process.
▪ Performing upgrade and patching testing in InvestOne, TDMS, IRA, Control Center and COAC.
▪ Good Understanding of trade settlement and swift messaging.
▪ Got many appreciations from clients and Internal Management.
▪ Has been awarded as best performer of the team.
1) Is associated with Deutsche Bank Operations International Pvt Ltd, Jaipur as a Senior Analyst (Process Supervisor) in Custody Operation MENA market Team.
2) Working on LGC (Local Global Custodian) and Local market models. LGC markets include Kuwait, Jordan, Egypt, Qatar, Bahrain, Oman as well as support few euro markets like, Clear stream, Crest, Euro clear and Local markets include all three UAE markets for e.g.;- ADX, DFM and ND.
3) Responsible for Trade booking as per client instruction, trade execution, trade Settlements, rejection, reversal, BCC etc.
4) Working on Pre and Post settlement functions like manual pre-matching, failed investigation etc.
5) Payment processing on behalf of client using SWIFT messages likes MT 103 and MT 202 including clean cash payment, Third party payment, Broker Payment, Client payment, agent payments etc.
6) Responsible for reconciling cash as well as position breaks and resolving if there is any discrepancy.
7) Liaising with clients, agents (Sub-Custodian), brokers and markets via email, telephone to resolve the issues.
8) Client billing: Taking care of monthly custody billing which involve maintaining client Static data, tracking query, issuing invoices, passing entries, reconciling, keeping track of outstanding, etc.
9) Agent Billing: Keeping track of the agent monthly invoices, reconciling with our records, processing payments passing entries etc.
10) Cash and Position reporting to clients on daily basis reflecting cash and security in their accounts on EOD.
11) Booking Foreign exchange deal with agent bank and Deutsche bank Abu Dhabi.
12) Having knowledge of Swift messages related with payments, trades and corporate action for e.g. MT 54X, 199, 599, 534, 535, 940, 950, 900, 910, 564, 568 and 566 etc.
13) Responsible for account opening with agents on behalf of client as well as opening mirror accounts in DB internal system.
14) Tracking and processing corporate action events like dividend, bonus, right issues, interest, AGM, EGM, warrants etc and knowledge of tracking events on telekur and Bloomberg.
15) Preparing CAP model, Attending Fail calls, Open aged breaks call with higher management and client services.
16) Got many appreciations from clients, investor services team, AVP and manger for handling high trade volume, high payments volume, solving aged reconciliation breaks, and handling process efficiently.
17) Active communication with clients, Brokers, Agents, Investor services, and internal teams.
18) Managing and supervising a team of five members.
19) Has been awarded as the best performer of the team.
One Year and Six Months of Experience in SSHCL as Senior Analyst:
1) Was associated with State Street HCL (India) Pvt. Ltd, Pune as a Senior Analyst since June 2013 to November 2014.
2) Responsible for settlement of Equity trades in DTC, Latin America and Canada markets.
3) Worked on Pre and Post Settlement functions which involve Pre-matching, affirmation, investigation and settlement of trades.
4) Investigate trades that have failed in the market and work on settlement related issues like Buy Ins, Sell Outs, Corporate Actions like Mergers, Stock Splits, OD Charges, Spin-off, and dividend claims etc.
5) Monitoring and supervising all high risk, high net and big issue trades.
6) Liaising with other global settlement teams, custodians, brokers and clients either via email or telephone to resolve all trade issues.
7) Assist reconciliation team to resolve the breaks.
8) Responsible for chasing the brokers and custodians in order to get the trades settled on time and thereby reduce the risk arising out of any failing trades.
9) Attend Weekly client calls, Aged Fail call.
10) Train and mentor new joiners in the process.
11) Assisting colleagues in the team to deal with high volumes.
12) Got Client appreciation for handling Buy-Ins and settling the trades on the same day.
13) Has been Awarded as best performer, quick learner & shown keen interest in understanding the why factor of the process.
First class with Distinction
Bachelor Of Business Administration with First Class