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Nader Al Wahidi, Deputy Store Manager

Nader Al Wahidi

Deputy Store Manager·Harvey Nichols - Alshaya Group

Kuwait

Bachelor's degree, Computer Science

Work experience

Total years of experience: 11 years, 10 months

Deputy Store Manager

April 2026 - Present

Harvey Nichols - Alshaya Group

Al Kuwait, Kuwait

April 2026 - Present

• Developed and implemented strategies to increase sales and profitability.
• Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Enhanced customer loyalty through personalized service, attentive assistance, and prompt resolution of
issues.
• Managed, hired and developed top talent to strengthen workflow and productivity.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue
growth.
• Facilitated seamless communication between departments within the store operations resulting in
improved collaboration.
• Maintained visual standards throughout the store by regularly updating displays and floor layouts
according to corporate guidelines.
• Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring
recommendations.
• Improved customer satisfaction by addressing and resolving complaints in a timely and professional
manner.
Company industry:
Fashion & Apparel
Job role:
Management

Deputy Store Manager

April 2026 - Present

Harvey Nichols - Al Shaya’ Group

Al Kuwait, Kuwait

April 2026 - Present

• Developed and implemented strategies to increase sales and profitability.
• Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
• Implemented loss prevention measures to minimize shrinkage and protect store assets.
• Enhanced customer loyalty through personalized service, attentive assistance, and prompt resolution of
issues.
• Managed, hired and developed top talent to strengthen workflow and productivity.
• Engaged and interacted with customers to create positive shopping experiences and drive revenue
growth.
• Facilitated seamless communication between departments within the store operations resulting in
improved collaboration.
• Maintained visual standards throughout the store by regularly updating displays and floor layouts
according to corporate guidelines.
• Assisted in the recruitment process by conducting interviews, evaluating candidates, and making hiring
recommendations.
• Improved customer satisfaction by addressing and resolving complaints in a timely and professional
manner.
Company industry:
Fashion & Apparel
Job role:
Management

Store Manager

July 2023 - March 2026

Charles & Keith - Apparel Group

Al Kuwait, Kuwait

July 2023 - March 2026

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe
environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to
standard practices.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
Company industry:
Retail & Wholesale
Job role:
Management

Retail Sales Manager

December 2018 - May 2022

ARCO Jordan

Amman, Jordan

December 2018 - May 2022

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target
products.
• Managed day-to-day staffing and handled scheduling for all store employees.
• Addressed customer complaints professionally and efficiently, resulting in satisfied customers who
continued to patronize the store.
• Maintained companys visual merchandise standards through general housekeeping and planograms.
• Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing
improvement or focus for the entire team.
• Analyzed sales data and trends to identify areas for improvement in both individual and team
performance, leading to increased revenue.
Company industry:
Sales Outsourcing
Job role:
Sales

Store Manager

March 2018 - November 2018

ARCO Jordan

Amman, Jordan

March 2018 - November 2018

• Managed store employees successfully in fast-paced environment through proactive communication
and positive feedback.
• Increased store profitability by implementing cost-saving measures and efficient inventory
management strategies.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive
relationships with clientele.
• Conducted regular performance reviews for staff members, providing constructive feedback and
opportunities for growth.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to
facilitate effective ordering and stock rotation.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures
and training staff on proper procedures.
Company industry:
Sales Outsourcing
Job role:
Management

Sales Accounts Manager

September 2017 - February 2018

ARCO Jordan

Amman, Jordan

September 2017 - February 2018

- Manage a portfolio of accounts to achieve long-term success
- Act as the point of contact and handle customers’ individual needs
- Report on the status of accounts and transactions
- Track sales account targets, aligned with company objectives
- Meet regularly with other members of the team to discuss progress and find new ways to improve business
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Company industry:
Retail & Wholesale
Job role:
Sales

Retail Accounts Manager

September 2017 - February 2018

ARCO Jordan

Amman, Jordan •Hybrid

September 2017 - February 2018

• Achieved higher client satisfaction ratings through consistent communication and problem resolution.
• Managed a diverse portfolio of accounts, ensuring each client received personalized attention and
support.
• Created sales forecasts to target daily, monthly and yearly objectives.
• Supported sales and reporting for large and medium-sized accounts.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer
satisfaction.
• Managed a diverse portfolio of retail accounts, ensuring high levels of customer satisfaction and repeat
business.
Company industry:
Sales Outsourcing
Job role:
Sales

In charge Assistant Store Manager

June 2016 - August 2017

Azadea Group

Amman, Jordan

June 2016 - August 2017

- Partner with senior manager to ensure quality customer service and supervise a team with diverse talents and responsibilities
- Meet regularly with management to report and plan strategic plans for team objectives
- Manage controllable expenses and supplies within approved budgets to achieve profitability targets
Monitor customer satisfaction, and quality assurance
- Reporting any problems, accidents, unsafe conditions, or equipment trouble to management
- Track performance and conduct employee reviews
Company industry:
Retail & Wholesale
Job role:
Sales

In Charge Assistant Store Manager

June 2016 - August 2017

Azadea Group

Amman, Jordan

June 2016 - August 2017

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and
minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily
activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction
ratings.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic
merchandise displays.
Company industry:
Retail & Wholesale
Job role:
Management

Sales Supervisor

May 2013 - March 2016

ARCO Jordan

Amman, Jordan

May 2013 - March 2016

• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth
functioning at all times.
• Supported colleagues in their professional development through regular coaching sessions aimed at
improving skills related to customer interaction.
• Managed inventory levels effectively, ensuring optimal product availability while minimizing
overstock issues.
• Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers
while preserving company reputation.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Ensured compliance with all company policies and procedures, including those related to safety, health,
and workplace conduct.
Company industry:
Sales Outsourcing
Job role:
Sales

Education

Balqa' Applied University (BAU)

June 2013

June 2013

Bachelor's degree, Computer Science

Jordan

GPA (point): 3 out of 4

GPA (point): 3 out of 4

Skills

Sales Analytics
Expert
Sales Analytics
Expert
Leadership
Expert
Leadership
Expert
People Management
Expert
People Management
Expert
Communications skills
Expert
Communications skills
Expert
Customer Service
Expert
Customer Service
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
SALES
Expert
SALES
Expert
COACHING
Expert
COACHING
Expert
DATA ANALYSIS
Expert
DATA ANALYSIS
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
PRICING
Expert
PRICING
Expert
RECONCILING
Expert
RECONCILING
Expert
CUSTOMER SATISFACTION
Intermediate
CUSTOMER SATISFACTION
Intermediate
PURCHASING
Intermediate
PURCHASING
Intermediate
Store Management
Expert
Store Management
Expert
Retail
Expert
Retail
Expert
Management
Expert
Management
Expert
Merchandising
Expert
Merchandising
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Customer Service
Expert
Customer Service
Expert
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
CUSTOMER ACQUISITION MANAGEMENT
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
ACQUISITION PROCESSES
Intermediate
ACQUISITION PROCESSES
Intermediate
ANALYTICAL THINKING
Intermediate
ANALYTICAL THINKING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RESULTS FOCUSED
Intermediate
RESULTS FOCUSED
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
TIME MANAGEMENT
Intermediate
TIME MANAGEMENT
Intermediate

Languages

Arabic

Expert

English

Expert

Training and Certifications

Certifications
Retail Analysis
Train the Trainer
Sep 2025