Customer Relations Manager
Global Real Estate Company (GRC)
Total years of experience :2 years, 2 Months
Data entry.
Calling potential clients and arranging meetings for them with the sales manager after explaining the project details and persuading them to invest in UK.
Outstanding customer care skills.
Responsible for receiving calls from current clients and representing midpoint between them and the administration.
Follow up with current clients on their Title Deed progress.
Translating English newsletters about Real Estate in UK and sending them to the current clients through e-mails. Sending SMS as well to them about new projects and exhibitions.
Interpretation in some meetings.
Translating reports, presentations and brochures from English to Arabic.
Training sales team and call agents on using CRM system and on phone calls.
Responsible of adjusting the CRM system to match the needs of the sales teams and their supervisors by constantly contacting the IT manager in UK.
Data entry. Calling potential clients and arranging meetings for them with the sales manager after explaining the project details and persuading them to invest in UK. Outstanding customer care skills. Responsible for receiving calls from current clients and representing midpoint between them and the administration. Follow up with current clients on their Title Deed progress. Translating English newsletters about Real Estate in UK and sending them to the current clients through e-mails. Sending SMS as well to them about new projects and exhibitions. Interpretation in some meetings. Translating reports, presentations and brochures from English to Arabic. Training sales team and call agents on using CRM system and on phone calls. Responsible of adjusting the CRM system to match the needs of the sales teams and their supervisors by constantly contacting the IT manager in UK.